Account Manager
Buffalo, New York, United States
Branch Manager Omega World Travel 1991-1992· Supervised, supported and trained staff while increasing from 5 to 35 employees.· Operated within company standards and operating practices for Government contacts.· Monitored expenses, and controlled costs.· Communicated areas of accountability & performance. · Proficient with Sabre/Apollo. Regional Manager Omega World Travel 1992-2005· Supervised multiple branch locations and 40+ staff.· Extensive background with online tools: Concur, Concur Expense and GetThere. · TRX/IBANK reporting.· Management of Government and Corporate call centers including onsite locations· Performance evaluations. · Worked with clients on global trade show booth set up, agendas, and communication. Face to face interaction with clients and suppliers at various meetings during the program and conference events.· Handled group air management/custom arrival/departure reports.Client Services Omega World Travel 2005-2019· Quantify savings opportunities for upfront cost savings/reduction in travel spend. · Utilize sales data base “Sales Force”· Negotiate contracts · Work with client to set up KPI'S specific to tvl policy.· Escalation corrective action process and improvement measures. · Develop and implement a corporate travel policy track and manage the overall travel policy.· Suggest improvement/innovations· Provide dashboard reporting to procurement team and executive team. To include ROI in separate categories that indicate upfront savings for air, car and hotel programs. Overall cost avoidance and program value added services. · Reporting to indicate industry standard benchmarking, like size client benchmarking and advise best practices. · Presented to DFO’s and Directors including procurement team, supply chain team on overall travel costs that include ticket prices, waivers & favors and industry trends/best practices. · Reconciliation reporting
