May J. Email & Phone Number

Huddersfield, England, United Kingdom

Organising appropriate rota cover for all in-hours services as required.To ensure that all doctor, nurse and staff availabilities are added to the database.To administer manual confirmations as and when required (for clinicians who do not use or cannot access the WEB).Management of late cancellations.Liaise with the Operations staff to give information of up to date situation on a daily basis of sessions covered and dealing with any problems relating to the in-hours rota.Liaise with locality administration staff to support on non-clinical and clinical rota fill as and when required for in-hours sessions.Actively and clearly report any issues / problems relating to the rota database using identified reporting processes as agreed with the Workforce Manager.To maintain an accurate and up to date database of sessional GPs working for Local Care Direct.Contacting GPs for renewal of certificates prior to expiry.To act as first point of contact for information relating to sessional GPs.Liaise with Area Service Delivery teams to ensure staffing profile is updated to reflect changes to the rotas.Liaise with GPR Area coordinators with rota and manually input payments accordinglyAdjust payments for Safehaven and sessional GPsCommunicate effectively with agencies ensuring bookings are accurateProcess agency confirmations & timesheets; liaising with finance for paymentArrange training for agency staff

Huddersfield, England, United Kingdom

First point of contact for customers and clients via phone and emailIdentify customers’ needs to create quotations for productsLiaise with engineers regarding any issues and process service calls Report on service calls and follow up engineer visitsProcess site surveys prior to Account Manager attendingAnswer any enquires from customers about productsWork towards KPIs that are setAwareness of returns police and arrange any returns or collectionsBe a point of support for Account ManagersAd Hoc Duties as and when required