May Lam Email & Phone Number

Calgary, Alberta, Canada

Toronto, Ontario, Canada

- Update and execute python script using pycharm to validate stock ownership data in a web app- Perform API testing using Postman to validate stock/ index/ commodity quotes - Perform load testing using Jmeter and Postman- Provide test metrics of each regression cycle to management- Investigate support ticket issues and provide root cause analysis. - Triage.

Toronto, Canada Area

• Interface with PO/ UX/ Tech Leads to elicit and refine business requirements in order to produce acceptance criteria
• Decompose user stories into stories / tasks and provide resource estimates
• Design test plan to cover UX and functional requirements
• Install virtual machine and database to test exception handling and application configurations
• Organize and define objectives/ scenarios for exploratory test sessions
• Become SME to provide support to project managers

Toronto, Canada Area

• Compiled and tracked requirements for Online Charging System Project – a system upgrade from existing billing system to Singleview (a real time charging and rating application for prepaid and postpaid products)
• Performed lab testing for real time charging and rating
• Validated features and data integrity after migration from existing system to Singleview
• Provided project and product orientation and onboard training to junior team members

Toronto, Canada Area

• Designed master test plan for DriveTest applications; produced traceability matrix
• Conducted API testing for DriveTest’s applications using SOAP UI and REST Console
• Installed and configured third party applications on test environment
• Performed integration and E2E testing on third party software that communicates with MTO web services
• Troubleshot API requests developed by third party vendors for DriveTest applications
• Deployed and performed white box testing on Rogers One Number (RON) applications which include a web portal app, a smart phone and a tablet client, 2 customer support apps

• Verified web-tracking code setup for Google Analytics
• Set up various scenarios and validated business intelligence reports
• Validated data integrity after application upgrade and data migration
• Coached new QA resources

Toronto, Canada Area

• Test Lead for the Qantas & Continental Airlines projects: applications designed for sales management (credit card/ travellers cheque/ multi-currency payment or refunds), inventory control, flight scheduling, data.
• Performed hardware testing on hand held devices that includes wireless connection (GSM/ WIFI) and firewall security
• Conducted system integration testing on POS devices and a reporting web-based application
• Worked with Caledon, a PCI compliant internet gateway payment processing company to validate credit card transactions

Toronto, Canada Area

• Work with Product Manager to define requirements and flows for Mobile Online Sync & Store System
• Research native system requirements and compatibility of mobile operating systems (Blackberry, Windows Mobile, Safari)
• Research market trend and competition
• Review Business Requirements Document and identify gaps or inconsistency
• Provide test effort estimates and hardware requirements to the Director
• Produce traceability matrix and reconcile user requirements

• Evaluated a provincial legislative application against the functional and business requirements of Ontario Regulations 387 & 450
• Identified major design flaws, missing functionalities and gaps in system design
• Analyzed data migratiion issues and identified causes of data corruption/ migration failure/ migration delay
• Worked with Business Analyst to redesign system flow for future phases
• Established response procedures for emergency/ scheduled application outage
• Performed functional, integration, regress and UAT testing on the Phase 1 & Phase 2 of the project