May Lam Email & Phone Number

Houston, Texas

❖ Effectively communicated with departmental managers, tech support, sales, and clients to maintain customer relations to improve efficiently. ❖ Created detail oriented training guides for the accounting team. They need to be able to analyze, report, and research using an in-house created CRM and accounting software. We periodically debug and discuss / propose improvements logical for our business procedures including modifications for GUI and access improvements. ❖ Followed up with employees and clients to maintain a current aging report, processed banking reconciliation, prepared and dropped off deposits, posted and issued invoices, credits, and incoming bills. ❖ Collaborated with other departments to manage and maintain inventory, RMA’s, warranties, purchasing, and receiving. ❖ Maintain the office by purchasing supplies for the business to function. ❖ Tradeshowand event coordination including booking, product preparation, and logistics which is sourced both domestically and internationally.

Houston, Texas 77084

 Reviewed purchase orders, insurance claims, and contracts for conformity to company policy.  Checked with different city permits offices throughout the U.S. to insure job completion and compliance.  Effectively worked closely with sales and insurance companies to negotiate claim amounts and provide any documentation needed to collect funds.  Prepare and maintain weekly and monthly reports on sales to maintain productivity on old files. Balanced the files actual cash value, recoverable cash value, deductible, and depreciation amounts for discrepancies.

Houston Texas

 Manage multiple accounts by interacting with more than 50 project managers per account.  Review purchase orders, claims, and contracts for conformance to company policy.  Apply for job permits to insure compliance with the City of Houston for installations.  Approve and request purchase order revisions according based on plans.  Schedule, track, and troubleshoot shipments to customers.  Process/bid orders, contact vendors to research product pricing, and availability. Provide customer service by assisting clients with re-selection due to discontinued or backordered items.  Prepare and maintain monthly reports on all accounts to project future profits. Train new account managers. Created key sections and implemented the departmental procedure manuals. Assist the accounting department with invoice discrepancies.

Houston Texas

 Performed auditing duties for all shift paperwork. Completed daily summary reports, revenue statistics report,  Balanced daily tax reports.  Coded direct bills, processed advanced deposits, made reservations, and checked guest in/out. Assisted with closing for the end of the month

Houston Texas

Ennis, Tx

 Responsible for overseeing all daily operations of business including, but not limited to, bookkeeping, accounts payable, payroll, shipping, receiving, and employees. Oversaw quality control of merchandise being manufactured by proofing designs with China and Taiwan. Traced bill of lading of all imports and exports.  Introduced QuickBooks to the business to organize clientele and supplier list and trace cash flow. Administrated two websites and was supervised all technical support/troubleshooting request.

Houston

 Processed court objections, discharges, dismissals, reinstatements, conversions, and payments in (SMC & Collect Two) as well as through the mail.  Managed thousands of electronically received claims, investigated them to determine their validity, and expedited the time sensitive claims to my team members before filling the rest of them. Utilized resources such as government websites, PACER, and Accurint responsibly. Mistakes could result in legal action against our firm. Cleared out the filing cabinets and cut costs by cataloging them electronically. We generated progress and revenue reports daily to ensure profitability with minimal supervision.

Houston

 Utilized SAP to changes to customer accounts. Prepared statements of accounts. Managed a filing/scanning system that met the new legal standards and increased efficiency. We were cross trained to handle all other department procedures so that our team would still function efficiently in the occurrence of being short staffed.

Computer Science, General Studies

Associate Of Science (A.S.), Marine Biology And Biological Oceanography