May Lei Email and Phone Number

• Developed and implemented new procedures and systems. • Leading over 30 employees to complete daily deposits for approximately 300 accounts.• Consistently meet and exceed deadlines for time, productivity, quality and cost per item.• Worked on special projects.• Promoted to Work Coordinator in 2018. • Previous winner of U.S. Bank Legends of Possible award.

• Assisted with the creation of new Lockbox department including documentation and quality standards.• Played a key role in the center’s success. Filled in as a lead frequently in several departments.• Key player in all centers’ department and audit documentation.• Interacts with clients to answer all their questions and followed up with a resolution.• Performed workflow analysis of department or processes as assigned by manager. Assisted with implementation of workflow changes as a result of the analysis.• Responsible for monthly inventory and providing billing statistics to accounting. • Learned new technology as deployed and assisted in training center personnel.• Multiple winners of Fiserv President’s award.

• Airport representative, customer service, reservation, and airport sales.• Computer Administrator.• Maintained Closeout records and produced Sales reports for Accounting.

• Reviewed flight schedules, passenger manifests, and information obtained from staff to ascertain staffing requirements that would ensure efficient passenger embarking and disembarking.• Maintained Closeout records and produced APIS reports for US Customs.• Coordinated work between Supervisor and Agents.• Computer Administrator.