May Lynn Tan Email and Phone Number

Key Roles and Responsibilities:• To supervise or assist with the supervision of undergraduate & graduate students in qualitative research and studies• Managed quality assurance program including on site evaluations with hotels• Supervising the students in handling the Front Office Opera system• Supervising the students in their Housekeeping practical classes• Preparing CSR activities for students as per subjects

Key roles & responsibilities: • To help out in the MQA documentations and assisting in finding partnership for the degree program• Negotiated agreements between management and students to clarify misunderstood directions and resolve conflicts affecting performance within the school

Key roles & responsibilities: • Managed classes of international students in university environment.• Organized class events and activities to promote learning.• Utilized instructional technologies in course delivery for both in-class and online instruction to engage and educate students.• Mentored diverse student population to promote cultural diversity for ethnic and racial groups• Incorporated instructional technologies in course delivery for both in-class and online instruction.

Key roles & responsibilities:• To teach at undergraduate and graduate level in areas allocated by the Head of Department and reviewed from time to time by the Head of Department• To supervise or assist with supervision of undergraduate & graduate students• To contribute to the development, planning and implementation of a high quality curriculum• To assist in the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance• To participate in departmental and company seminars aimed at sharing outcomes and building interdisciplinary collaboration within and outside the department• To participate in the development, administration and marking of exams and other assessments• To provide pastoral care and support to students• To participate in the administration of the department's programmes of study and other activities as requested• To contribute to departmental and/or company-wide working groups or committees as requested• Managing student's internship• Generating income for the school during the food and beverage service classes• Developed semester outlines and instructional plans for each class session to comply with stated course objectives• Taught diverse student population by employing various learning styles and abilities• Organized class events and activities to promote learning• Monitored student progress during lessons and lectures, adapting plans to enhance effectiveness• Created excitement and enthusiasm in classroom by delivering engaging subject matter• Advised students regarding academic coursework and degree options• Utilized innovative methods of instruction, including video, interactive class activities and discussions to present course material• Created syllabus and instructional plans for each class session in accord with stated course objectives

Key roles & responsibilities:• Taught diverse student population by employing various learning styles and abilities• Developed semester outlines and instructional plans for each class session to comply with stated course objectives• Utilized innovative methods of instruction, including video, interactive class activities and discussions to present course material• Advised students regarding academic coursework and degree options• Created excitement and enthusiasm in classroom by delivering engaging subject matter.• To teach at undergraduate and graduate level in areas allocated by the Head of Department and reviewed from time to time by the Head of Department• To supervise or assist with supervision of undergraduate & graduate students• To contribute to the development, planning and implementation of a high quality curriculum• To assist in the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance• Organized class events and activities to promote learning.• To participate in departmental and company seminars aimed at sharing outcomes and building interdisciplinary collaboration within and outside the department• To participate in the development, administration and marking of exams and other assessments• To provide pastoral care and support to students• To participate in the administration of the department's programmes of study and other activities as requested• To contribute to departmental and/or company-wide working groups or committees as requested• Managing student's internship.

Key roles & responsibilities:• Creates guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations• Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.• Greets guest and processes hotel registration• Keeps current on hotel accommodations, services and area attractions• Responds to customer inquiries for information as well as guest problems• Arranges for services requested by the guest by working with other departments as appropriately• Stays current with developments in the hotel by reviewing and updating the communication log• Offers guests updated rooms and promotes hotel amenities, food and beverage outlets and services• Makes reservations in accordance with hotel's yield management practices• Processes customer credit at check-in in accordance with hotel policy• Identifies and records special billing instructions and notifies accounting• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance• Reported facility and room maintenance problems to appropriate personnel for immediate remediation• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information• Directed phone inquiries, answered customer questions and scheduled appointments on daily phone calls and emails• Creating Banquet Orders