May Oropeza Email & Phone Number

Singapore

Lead a team of 10 professionals responsible for the seamless onboarding and integration of new clients across the Europe and Middle East regions.Developed and implemented onboarding processes, ensuring efficient and compliant client acquisition and activation.Managed project timelines and resources for successful client onboarding projects.Provided ongoing coaching and development opportunities for team members, fostering a high-performing and collaborative team environment.

Singapore, Singapore

Coordinate with client/relationship managers to gather KYC and other compliance information & documentation. Conduct qualitative and quantitative analysis on account documentation to validate information. Monitor strict compliance with local, international and bank procedures & regulations of the KYC files. Manage new account opening and existing client account maintenance through in-depth oversight of KYC and customer due diligence. Develop and submit reports on all requests received for the whole onboarding team along with processing time.* Demonstrated excellent critical thinking skills which resulted in receiving Best Analyst Award in 2021.* Earned distinction among the team thereby attaining the Top Most Productive Analyst in 2020 & 2021.* Hand-picked by the management to provide training to new members for the Italy regulatory requirements as well as to prepare daily reporting while educating other team members on the report called COSMOS.

Singapore

Led the conceptualisation and execution of business planning and sales & pricing strategies for the company. Strengthened partnerships with suppliers, marketers and customers as well as department stores in Singapore which included Isetan and Robinsons. Maintained tracking of online statistics to keep up-to-date with sales, traffic and conversion activities.* Showcased comprehensive research capabilities to obtain productivity opportunities, thus achieving sales target and conversions successfully.* Drove profit improvement by growing revenues by 40% through focus on continuous business development.* Implemented effective pricing analysis which succeeded decrease of operational costs by 30%.

Singapore

Performed thorough analysis on matters associated with foreign exchange products and services. Identified & resolved problems and carried out solutions documentation throughout impact analysis. Supported setting up of new client accounts to the trading platform. Cultivated relationships in communicating with internal and external clients.* Spearheaded efforts to create and apply effective processes that led to performance enhancement.* Contributed to the whole team’s success by reaching and exceeding client satisfaction rates and increased response rate by 40% through exceptional customer service aptitudes.

London, United Kingdom

Tasked to determine pricing policy, sustain optimal quality, and formulate strategies for European countries. Active communication with sales managers & internal operations teams on product’s level required for successful marketing to customers. Oversaw trends in destinations including quality stability, cost, revenue, and traffic flow to ensure full profit for the company. Analysed new opportunities for account managers to reach maximum potential for current business.* Maximised increased traffic opportunities in collaboration with routing & cost teams.* Drove swap deals that grew revenue and GP on the assigned accounts through well-management of key accounts & locations in some countries in the European Region.

Barcelona Area, Spain

This was an interesting project assigned to me by Regents College due to my high performance while persuing my Master Degree. My professors decided that I was the right person to help Laboratorios Calier improve their business performance.Deliverables:Worked closely with the supply chain team, sales & marketing and finance to gather relevant data to design a costing, gross margin system and reporting procedure to help increase efficiency of sales, identify risks and find business opportunities.Conducted qualitative & quantitative analysis of the price & cost structure using market data reports (generated from Oracle databases).Identified problems with the company’s profitability and inform management.Achievements:Selected by Regents University from a pool of 30 students to lead the project at Calier’s headquarter in Barcelona. The project was accomplished successfully by designing and implementing a pricing system that benefited the company by identifying accurately the gain and losses of the products, which improved the company’s overall profitability, and helped the management of the company to better negotiate with suppliers and distributors.

Caracas, Venezuela

Deliverables:Educated management and business partners on relevant updates, changes and developments in the trade compliance matters as well as regulatory affairs.Designed and implemented an effective process to ensure compliance with all import rules and market regulations for the commercialization of the products in the country.Identified areas of compliance risk and presented risk assessment and guidance to the management and Product Managers in order to take appropriate action.Designed and implement a quality system in order to measure, monitor and analyze the quality indicators of the company’s customer service.Developed new client relationships, and retained and expanded existing relationships.Achievements:Designed and implemented a robust system to keep all the product’s compliance matters up to date.Improved the client relationships and satisfaction by 50% due to the implementation of lead-focused visits with key clients in order to identify customer opportunities and areas of improvement.

Caracas, Venezuela

Deliverables:Designed business processes and rewrote policies and procedures to comply with ISO, Good Manufacturing Practice and the industry regulations.Identified areas of compliance risk, and present risk assessment and document the guidance to management.Designed and implemented a new quality control system for the operations management of the company’s Animal DivisionLiaised with colleagues from different business areas to coordinate the company’s implementation of new business processes (procedures, timing, documentation needs, etc.)Achievements:The project was accomplished successfully and as a result the company counted with a new robust quality control system and two manuals of business procedures according to ISO.

Certified Anti-Money Laundering Specialist (Acams), Banking, Corporate, Finance, And Securities Law, Certified Anti-Money Laundering Specialist (Cams)

Activities and Societies: ACAMS is the largest Anti-Money Laundering organization worldwide. The professional association serves.

Ica Certified Professional In Governance, Risk & Compliance, Governance, Risk & Compliance, Distinction

The program covers a variety of key issues relevant at a senior level and is designed to provide an insight into risks and potential.

Master, Global Management In Finance, Merit

Activities and Societies: Management Consulting Group

Ba, Process And Industrial Engineering, Merit

For my dissertation project, I designed a business process including the policies and procedures to comply with ISO 9000, Good.

Education record