Mayyada A. Email & Phone Number

Toronto, Ontario, Canada

1. Leading a 12-member team in the Quality and Reliability Department, responsible for customer dispute resolution, Quality Assurance audits, and strategic alignment with organizational goals.2. Conducting regular team meetings, individual 1:1s, and bi-annual performance reviews to ensure effective communication, feedback, and professional growth.3. Cultivating a collaborative and high-performance work culture focused on surpassing quality and reliability standards.4. Monitoring Key Performance Indicators (KPIs) such as QA, productivity and schedule adherence metrics to drive team performance.

London, England, United Kingdom

Addressing EU policies as part of a fellowship program for Europe-basedjunior writers.Writing and publishing articles on topics related to EU policies.

London, England, United Kingdom

Supporting in recruitment and pitching external media outlets.

1. Cultivating positive customer relationships by swiftly resolving disputes, prioritizing active listening to address concerns, and maintaining a customer-centric approach.2. Conducting thorough investigations into customer complaints.3. Collaborating with adjacent department to gain comprehensive insights into each case.4. Produce comprehensive reports summarizing investigative findings. gain a comprehensive understanding of each case.5. Develop and implement standardized procedures for dispute resolution, ensuring consistency and adherence to company policies.6. Prepare detailed reports summarizing investigative findings, presenting clear and concise narratives and share it for resolution recommendations.7. Responding to final responses to customers, conveying resolutions and providing necessary explanations in a clear and empathetic manner.

Tallinn, Harjumaa, Estonia

• Solving clients' issues by handling client complaints, providing appropriate solutions and alternatives and ensuring consistent follow ups with regards to verification cases such as verifying ID, source of income and address documents.• Keeping records of customer interactions and constantly reviewing the processes and suggesting improvements.• Drafting and providing final responses on compliance cases such as sanctions, AML, Fraud, Terms of Use and Acceptable Use of policy.• Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Dubai, United Arab Emirates

1. Verifying licenses and credentials provided by clients to ensure accuracy and compliance.2. Conducting outreach to professional and personal references to authenticate information, ensuring adherence to standards.3. Conducting thorough due diligence in legal affairs, particularly in mergers and acquisitions.4. Assisting Corporate and AML departments in achieving and upholding legal compliance with United Arab Emirates regulations and codes.5. Drafting various legal documents, including agreements, board resolutions, and contracts, while also reviewing existing contracts and agreements for accuracy and compliance.

Ramallah, West Bank

1. Conducting research and drafting contracts, agreements, and proposals.2. Supporting lawyers in preparing materials for internal and external training events.3. Communicating with clients, gathering information for case research, and preparing settlement offers.

Palestinian Authority

- Marketing communications including engaging with clients and suppliers.- Direct social media team to engage audiences across traditional and new media. - Build relationships to grow industry awareness. - Maintain a keen understanding of industry trends affecting clients and make appropriate - Direct international communications with foreign partners and subsidiaries.

Master Of International Business Administration, Legal Business

Bachelor Of Laws - Llb, International Law And Legal Studies