Oversee the day-to-day operations of the juice bar in Mississauga, Ontario. Responsibilities include managing staff, ensuring product quality, and maintaining a welcoming atmosphere for the customers. Play a key role in menu innovation and management, constantly introducing fresh and health-focused offerings. Focus on financial management, marketing, and community engagement. Update e-commerce website and SEO management. Liaising with vendors, consultants and technology partners

As a Freelance Solutions Designer, May Semaan has consistently delivered innovative and user-centric solutions to clients across various industries. Their collaborative approach begins with gathering client requirements, identifying pain points, and proposing comprehensive solutions. May's skill set encompasses process optimization, technology integration, and intuitive user interface design. They excel at creating prototypes to visualize concepts, incorporating client and user feedback to… Show more As a Freelance Solutions Designer, May Semaan has consistently delivered innovative and user-centric solutions to clients across various industries. Their collaborative approach begins with gathering client requirements, identifying pain points, and proposing comprehensive solutions. May's skill set encompasses process optimization, technology integration, and intuitive user interface design. They excel at creating prototypes to visualize concepts, incorporating client and user feedback to refine solutions. With a talent for managing multiple projects simultaneously and offering technology guidance, May ensures that solutions are not only responsive and accessible but also aligned with client objectives. Their dedication to delivering exceptional experiences and open communication throughout projects makes them a trusted partner for businesses seeking impactful design solutions. Show less

Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely mannerSpearheaded Banking Expertise, Product Functions, Solution Blueprints and System Demos to prospective customers from C-Level through to End-Users Functioned as a contributive member of a large team assisting the overall Sales team in driving revenue by helping to qualify accounts; answering requests for… Show more Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely mannerSpearheaded Banking Expertise, Product Functions, Solution Blueprints and System Demos to prospective customers from C-Level through to End-Users Functioned as a contributive member of a large team assisting the overall Sales team in driving revenue by helping to qualify accounts; answering requests for information (RFIs) and requests for proposals (RFPs)Successfully prepared and delivered solution-based product presentations and demonstrations, while executing on customer proof of concepts (POCs) Routinely influenced product growth and direction with utmost tact and diligence Duly coordinated pre-sales phase by introducing product/services offering and providing product functionality demonstrations by interfacing with prospective and current customers, distributors and partnersSuccessfully recommended solutions to ensure the optimum usage and utilization of the available products and servicesMaintained contact and followed up on problems that required special handlingResearched and responded to client inquiries and explained transactions to their satisfaction**Achievements Snapshot**Managed full pre-sales lifecycle from RFI response/requirement analysis, running a scoping exercise, while engaging in a prototype/proof of concept for agreed requirementsEstablished and presented the value of the products to a variety of audiences from C-level to workers and all levels in betweenUtilized solid banking knowledge and industry scope in areas dealing with Core & Branch Banking, Retail Banking, Corporate Cash Management, Lending, Payments, Anti-Money Laundering Show less

Coordinated and managed multiple projects that support Operational ExcellenceImplemented and ensured compliance with all operating procedures, processes and policiesCoordinated routine communications with clients, staff, internal departments, contractors in an empathetic, efficient and timely mannerResolved common and complex issues by determining the need of the clients and immediately offering favorable solutionsAttained the organizational goals and expectations by continual… Show more Coordinated and managed multiple projects that support Operational ExcellenceImplemented and ensured compliance with all operating procedures, processes and policiesCoordinated routine communications with clients, staff, internal departments, contractors in an empathetic, efficient and timely mannerResolved common and complex issues by determining the need of the clients and immediately offering favorable solutionsAttained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passionSuccessfully delivered training programs to clients in Core & Retail Banking, Branch Banking, Banking Operations, Corporate Lending, Overdue Management, Credit Exposure and Collateral ManagementEstablished a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelinesCoordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed Maintained quality service by following company policy and procedures Assisted in effective development of policies and operating procedures to facilitate functional elements and ascertained goals **Achievements Snapshot**Spearheaded formal functional training courses by applying the company’s training standards and procedures, while collecting and analyzing feedback on training delivered with tact and precisionIncreased quality and efficiency through the continual application of robust and strong work ethic Show less

Developed strong functional and operational knowledge throughout the process in a professional and conducive manner, while ensuring training and management protocols are followed Attended regular operational meetings to address any training and program conduction problems that arise, whilst formulating strategies and tasks to ensure effective resolution Utilized critical thinking and expert communication to solve problems during irregular situations

I was one of the trainers in the training department. My job was to deliver training courses to the company's clients on Microsoft Office products, like Word, Excel, MS Project, etc... I also used to develope training material and company bulletins. At times, I used to provide software support to clients.