May Solomon Email & Phone Number

Petaẖ Tiqwa, Central, Israel

After about a year of giving support as a help desk, I was promoted to Help Desk Team Leader.Professionally managing a team of five representatives.Conducting job interviews and screening for new employees.Writing procedures and tutorials.Participation in the companies transition to the cloud projectMobile phone support.Cooperation with other teams in order to give the team more responsibilities and permissionsMonthly standby and being available 24/7 for the company's senior employees.

Petaẖ Tiqwa, Central, Israel

Helpdesk representative at Pelephone on behalf of Malam-teamAnswering telephone calls to company employees in the field of computing. About 3,000 users.Work from home supportremote control on PC's, terminals, laptops and tablets.Participation in the company transition project to Windows 10 and providing support after the upgradeManagement of mail boxes and users using Active Directory and ExchangeSupport for Office and Citrix applications.