Always meet and exceed the monthly goals by utilizing the up-selling techniques to maximize the revenue meanwhile creating the personalize experience to the guest making their stay last longer.Duties includes:- Using Marriott FSPMS software for guest registration, updating guest profile, managing reservations, and performing process of check-ins and check-outs- Using Marriott Guest Experience Platform GXP to communicate with guests on their enquiries and requests, and to coordinate guest needs with various departments to ensure satisfaction and comfort- Performing all the night audit process including posting charges, preparing reports like occupancy report, contingency report, arrival reports, market segment reports, elite members’ reports, credit reports, etc.- Making sure that the guest’s folio is correct to ensure that the charges are correctly charged and handling bill adjustment by contacting respective departments or team- Providing exceptional service to guests by addressing inquiries, resolving issues, and ensuring a positive experience

3 months internship program in Front Office Department.Received Delightful Customer Service Award for all 3 months during internship program in honour of delighted customer service reviews from "Tripadvisor" in October, November, December 2022.Duties includes:- Performing all check-in and check-out tasks, receiving payments from guests & handling miscellaneous payments- Arranging personalized services for VIP guests and event attendees, like wedding guests- Performing night shift duties including running night audit, sending front office reports such as daily cash & card report, miscellaneous report, occupancy report, update immigration report, daily foreigner list and nationality report- Using Opera PMS software for guest registration, updating guest profile, managing reservations, keeping track of check-ins, and performing night auditor functions

Duties includes:- Providing administrative support to senior management, including scheduling meetings, handling correspondence, and managing office logistics- Maintaining office supplies and ensured smooth office operations- Preparing reports, minutes of meetings, and other necessary documentation- Providing general support for HR tasks including assisting with recruitment activities, onboarding and conducting orientation sessions, maintaining employee records, tracking attendance, and ensuring compliance with HR policies- Managing and organizing company documents, ensuring that they were easily accessible and up-to-date- Assisting with the preparation and distribution of important documents to various departments- Receiving Interim Payment Applications and invoices from subcontractors and suppliers and issuing Interim Payment Certificates to them in corporation with quantity surveyors after manager’s approval- Support ad hoc assignments as detailed by management