Resolved escalated issues for guests, generating brand loyalty and driving guest satisfaction.Mentored internal hires on process and metrics to achieve KPI Goals. Fostered company wide unity to increase transparency between departments.

Conversed with international markets, including Qatar, Philippines, Indonesia, and Malaysia to quickly and effectively execute company values, order placement, international shipping, and issue resolution. Maintained key KPIs including 99% 5 Star Satisfaction Survey.

Guided internal hires through escalated situations to increase member satisfaction.Coached team for KPI improvement and long term career goals. Supported Leadership team to provide away from desk time.

In the event of an auto collision or vehicle breakdown, coordinated with law enforcement, fire, ems, roadside to assist drivers to ensure safety and timely assistance.Provided concierge destination services to assist drivers with seamless GPS navigation.Operated and coordinated under extreme time tables during natural disasters such as wildfires, hurricanes, and tornadoes

Onboarded new hires focusing on minimized attrition. Maintained the lowest attrition on my team with several teams at 0% Attrition over several months. Created and adjusted facilitation material that is still used to this day to streamline the coaching process during and after training. Cultivated operation culture of support and unity to increase overall employee satisfaction.

Megadyne is a medical manufacturing facility and as such it was my job, as part of the production team, to ensure top quality products and packaging for all items. I also ensured all paperwork, labels, and materials matched at all times to avoid problems.

The Nevada Club Inn is a small hotel located across the river from Laughlin, Nevada. As the maid, it was my duty to clean rooms and common areas, tend to guest needs, wash and fold linens, and provide daily services for long term guests. Daily service included fresh linens, cleaning, and toiletries. As the desk clerk, I handled large sums of money on a near daily basis. I was tasked with keeping very tight security inside the office as well as keep the office tidy and organized. I had… Show more The Nevada Club Inn is a small hotel located across the river from Laughlin, Nevada. As the maid, it was my duty to clean rooms and common areas, tend to guest needs, wash and fold linens, and provide daily services for long term guests. Daily service included fresh linens, cleaning, and toiletries. As the desk clerk, I handled large sums of money on a near daily basis. I was tasked with keeping very tight security inside the office as well as keep the office tidy and organized. I had to be familiar with various kinds of software including, Check-Inn the software used to handle registration, check-in, and check-out, QuickBooks, which was used in conjunction with the accountants, and Microsoft Office for various tasks involving the company lawyers. As the night manager, my duties became answering phones through the night and being there for my late night guests when they needed assistance or something was amiss. Show less