Customer Service Manager at AMI- Extended product segment on customer service, including Client, Embedded, Server, Workstation. - Strength the customer service policies and improve customer satisfaction.- Collaborated with cross-functional teams to identify customer service improvement opportunities and implemented corresponding solutions.- Trained and supervised a team of customer service representatives to ensure that customer inquiries were handled in a timely and professional manner.Customer Service Section Manager at AMI- Propose the detail process with the product transition and deployment plan for align with global customer support.- Focus on customer's satisfaction on various factors, bring to cross function teams on enhancement. - Encourage my team leaders on brainstorming the better ideas on any work related matter, including working process, customer service improvement, strength member's technical capability, etc. PM Supervisor at AMI- Work for HQ's key customer project for two and half years- Collaborate internally with global engineer/validation teams and externally with cross function teams from customer side for ensure the total solution deliverable is succeed.- Raise up the suggestion from customer to internal team on product improvement or better service.- Project schedule control, issue track, and risk management on possible solution.Product/Project Specialist at AMI- Work for customer's out sourcing projects from requirement scope discussion, working effort evaluation, implementation, production deliverable. Coordinate with cross-functional teams on successful project deliverable. - Regular align with customer on development status for project confidence.- Project schedule control, issue track, and monitoring the project variables.- Initial a Spec. form to customer for providing the effective development materials- Collaborate with various product development teams to identify the product plan.- Track release item with development and validation teams to deliver the qualify product in time.Procurement Assistant at JUBILEE Technology Co., Ltd.- Main product of the company is renewable energy equipment- Monitored inventory levels and placed orders with suppliers to maintain optimal stock levels- Negotiated with supplier on pricing and delivery dates- Researched and found alternative suppliers for backup plan, reduce costs and improve quality.
Listed skills include Program Management, Risk Management, Resource Management, Cross Functional Team Leadership, and 6 others.
