May Yang Email & Phone Number

Kansas City, Kansas

Financial Services Conduct Field training and coaching new employees Sell and Recruit Presentation Marketing

 Post payment from all insurance’s payors (Private Insurances, Medicare, Medicaid etc.) Ensure project is completed prior to deadline

Overland, Park

 Conduct training to new employees Review team’s performance, time / attendance and conducting annual employee reviews.  Compile daily lockbox data from the bank to include EDI payments and correspondences Oversee posting activities to include: Timely posting within 2 business days of receiving deposits; accurate data entry by the Cash Applications Team; meeting or exceeding productivity goals; resolution of all identified posting errors or issues by end of month; posting activities include insurance payments, patient payments, recoupments, offsets, zero remits and denials Manage the reconciliation process to include each posted batch as well as the total daily deposits. Ensure that the Cash Detail Spreadsheet is accurately maintained daily and reconciled with the Cash Deposit Report for each site Ensure Small Balance Write Off Adjustment Reports are run and reviewed daily Manage Medicare payment posting and alerts to the Medicare team Oversee remit queues to ensure that posted remits have been cleared upon completion Manage oversight of missing remits and provide guidance for timely acquisition of missing documentation Ensure all cash reports are run per schedule and that the information is disseminated to the appropriate stakeholders and saved in the appropriate location Timely management end of month processes related to Cash Applications according to Corporate guidelines. Oversight and communication with Optum Global Service (OGS) Project Manager and leaders to ensure cash posting process performed in accordance with requirements, consistent with standard SOP’s

Olathe, Kansas

 Prepare and generate accurate clean medical claims for submission to all payor types including PBM, Major Medical/Commercial, and Government. Submission of claims to be done electronically as well as hardcopy CMS-1500 and UB-04 Monitoring any open claims and the overall A/R aging report Process all EOB and follow through with payers/patients for collection on claims Obtain information from carrier/patient when services billed are denied. Appealing denials when necessary Responsible for reporting monthly results to the Director of Billing including claims submitted, write-offs, problem payors, documentation hold and ending A/R Manages and response to all PBM audits in a timely manner

 Ensures all census for assigned homes work daily Ensuring correct MOP, Customer Group, Medicare days, and invoice group are assigned Ensures all patients are loaded correctly in the system (Long Term Care and Hospice patients) Setting up proper MOP on Hospice with covered meds this includes Per Diem –Communicating with Facilities when resident is admitted to a hospice that we are not contracted with.  Working Hospice Census at least once a week and discharging hospice patients from Framework  Ensures assigned homes billed accurately and timely at the end of each month – LTC complete by 5th business day. Private pay residents and Hospice to be complete by 10th of each month.  Conducting 3rd party audits and adjudicating claims to 3rd parties Ensures all daily batches are posted the next day Manages and responsible for ensuring all error resolution orders in queue are process daily. Monitors, Process, Manages and track prior authorization claims throught CoverMyMed Makes decisions to re-billing and crediting accounts when necessary Ensures all prescription claims are adjudications to all pharmacy insurance  Handling all billing questions calls from facilities and patients Assist customer service, order entry technicians and pharmacist with prescription billing errors.  Provides excellent customer service to all external and internal customers. Open communications between internal and external customers Processing all return medications and giving credit back to facilities if necessary and completed by the end of the month

 Medicare Advocate/ process adjustments as required (including refunds and write-offs) Proactively seek to further develop billing and accounts receivable competencies Created electronic and paper billing / Apply incoming cash receipts, wire payments and proactively work to resolve outstanding issues for Medicare and Commercial accounts Mentor junior team members as appropriate Perform analysis and validation of documents and reports in cooperation with other departments / Ensure documentation is current and accurate. Resolve routine questions and problems, referring the most complex problems to higher levels / Keep management abreast of all outstanding issues Address special project as appropriate / Adapt procedures, processes, and techniques to meet the more complex position requirements Interact with customers gathering support data to ensure invoice accuracy Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function. Monitor outstanding balances and take appropriate actions to ensure clients pay as billed Manage the preparation of invoices and complete reconciliation of billing with accounts receivables, including quality assurance and audit of billing activities as needed.

Leawood, Ks

 Manage assigned projects, assist with work queues and problem solving Customer Service Agent/SME Coaching and mentoring staff to meet daily requirements  Responsible for providing team with accurate and up-to-date resources and information. Provide escalation assistance for complex customer inquiries and problem solving.

Medical Coding Certification, Medical Coding Certification

Medical coding

Associate'S Degree, Associates In Elementary Education