• Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability and competitiveness of the Agoda website• Manage listing processes for new suppliers and renewals with existing partners• Co-ordinate with hotel partners by providing account management support• Train and inform partners on our technologies, tools and model• Resolve all issues relating to business, allotment, coupons notification, etc• Be responsible for timely and accurate delivery of content and photos for new and existing hotels• Prepare reports as and when necessary• Manage other ad-hoc administrative requests and operative tasks• Improve team operation processes and manage supporting resources• In consultation with Market Managers and Assistant Market Managers manage supplier accounts• Participate in market research as required• Assist in activation of hotels and ensure last room availability• Prepare presentations and materials• Manage regular weekly and monthly supplier and internal reports

• Visit potential customers for new business• Provide customers with quotations• Negotiate the terms of an agreement and close sales• Gather market and customer information and provide feedback on buying trends• Present our organization at trade exhibitions, events and demonstrations• Identify new markets and business opportunities• Follow up existing customer for quarterly and yearly renewal• Record sales and send copies to the sales office• Review my own sales performance

• Greet, register and assign rooms to guests• Answer queries related to Hotel services and resolved any issues• Process guests’ check ins and outs• Prepare and complete room and restaurant bills• Assist guests’ in storing values in secure deposit box• Liaise with other departments of Hotel• Handle cash, check and credit cards

• Provide high level of secretarial service, e.g. typing & word processing service for guests• Assist guest to make Long distance call & Fax handling• Adopt a friendly, helpful and pleasant attitude to all guests• Seek advice and guidance from the Business Center Supervisor, or Assistant Manager whenever encounters difficulties or special requests in daily operation• Keep up the cleanliness and workflow of the internal working area. Attend regular meeting• Coordinated by the Business Center. Self-Supervisor to discuss situations for improvement• Ensure appearance, hygiene, courtesy and telephone manners are in good orde.• Maintain close working co-operation with other departments as well as all sections in Front Office• Perform all duties, other than the above as requested by the hotel policies

• Check the arrival rooms and VIPs’ room• Give each guest a personal recognition• Meet and greet arriving guests and bids them farewell as they leave• Review the arrival list daily and assists in preparing and distributing welcome amenities• Attend promptly to customers’ inquiries and assist them with their needs• When it comes to complaints, allow guest to speak first and then provide solutions to their issues or concerns• Logs the day’s activities in logbook to ensure that the next person on duty is familiar with everything that needs extra attention• Always be present in the hotel lobby and should maintain proper decorum at all times• Promote all the facilities of the hotel and knows the surrounding areas when asked for directions• Also be familiar with the best places to tour, shop and dine