Business Operations Manager
CurrentPartner with Customer Experience and Customer Success Executive Leadership to develop holistic customers views to support alignment of strategic priorities and awareness of key business opportunities, including:• Evolution of a comprehensive model for investment opportunity identification and resource optimization• Refining content to support cross-organizational interlocks by consolidating key renewal opportunities, software adoption data and field intelligence of customer behavior• Leveraging the entire customer portfolio (services, software and hardware) to identify potential opportunities for upsell, cross-sell or new bookings• Supporting achievement of Customer Success software adoption targets through lifecycle stage analyses, scenario modeling and monthly performance readouts
