• Promoted to director role & increased department revenue by 300% in 2 years.• Established a new processing & custom-order department with no pre-existing blueprint.• Recruited & trained 25+ direct reports to hit quarterly benchmarks & yearly budget targets.• Partnered with AGS Lab to patent a new system for grading fancy-colored diamonds.• Ensured product quality through all stages of production; materials, design & client feedback.• Partnered with DocuSign & Salesforce to streamline outdated client order platforms.• Worked with merchandising & marketing departments to launch campaigns & product designs.• Oversaw quality for all vendors, contracted manufacturers & internal diamond cutters from the Namibian cutting facility.• Created guidelines & regulations for bench jewelers in 125 retail locations.• Conceptualized & executed a fully cohesive allocation system to track production during the manufacturing phase.

• Specialized in corporate identities & branding.• Worked on ad campaigns for The Ministry of Tourism.

• Worked with DHS, caseworkers at UNHCR, and IOM on photography & design projects.

• Worked directly on marketing campaigns with two main accounts, Procter & Gamble & Nestle.• Created corporate identities & advertisement campaigns for various accounts.• Oversaw quality control for printing & production.