Maya Blair (She/Her) Email & Phone Number

New York, Ny, Us

Share Local Media (SLM) aims to reimagine the world of offline marketing for tech and e-commerce companies. We started as e-commerce marketers ourselves, and launched SLM with a goal of turning direct mail into a high performing, scalable channel for a digitally native client set. To do so, we’ve taken an inputs based-approach to the space, and re-engineered the channel from the ground up to make it easier to test, faster to execute, more measurable, and ultimately, more effective for e-commerce and tech clients of all types.We live and breathe direct response marketing, and strive to delight clients with high performing campaigns built around fast, data-driven client service, and premium, unique branding.

New York, Ny, Us

Washington, Dc, Us

CAVA is a fast-casual Mediterranean restaurant group with over 90 locations the US. CAVA and its employees are galvanized to celebrate and share the power of food.

Washington, Dc, Us

• Established and documented team SOP guidelines outlining credit gives/refunds, response times, and ticket workflows to provide more transparency, consistency, and accountability across the team• Created official onboarding materials defining the role, function, expectations, and processes so as to maintain organizational knowledge and improve the new hire experience• Wrote 400+ responses to guest questions/concerns/comments and organized them into the CRM platform, Zendesk• Implemented an automated ticket tagging system to help identify, track, and monitor trends based on customer emails• Leveraged customer data to develop quantitative reports for various departments in order to inform marketing emails, troubleshoot tech issues, and improve operational metrics• Interacted with an average of 89 guests per day to provide insight into all things CAVA and Zoës Kitchen• Developed a competitor analysis of 10 brands to ascertain food industry best practices as related to guest recovery and retention strategies; the results of which were used to make further adjustments to our processes and SOPs

Washington, Dc, Us

• Worked with the creative and digital marketing teams to assist with external media accounts (Twitter, Instagram)• Collaborated with Customer Experience team to fulfill customer credit and refund requests on a consistent cadence• Performed market entry analysis to provide insights on barriers to entry and promotional opportunities in two new markets (Austin, TX and Chapel Hill, NC)• Monitored and fulfilled internal credit tracker for outgoing donation requests

Washington, District Of Columbia, Us

• Furthered the mission of this food startup by promoting sustainable, locally made, ready-to-eat meals in and around Washington, DC 2-3 times a week• Inspired, coordinated and executed brand awareness through local events and influencer strategy• Lead performer amongst field marketing reps with 1.2K new customers registered to the startup’s platform

• Established and maintained a positive presence in the residential community by being a constant resource and mentor to 90-100 sophomores and Juniors at the George Washington University• Connected students to outside resources, supported them through triumphs and setbacks in university life, and empowered them to get involved and achieve success• Planned and executed monthly events both in and outside of the residence hall, with a focus on supporting, connecting, and empowering educational and professional growth to foster a healthy community• Acted as a liaison between the George Washington University administration and the student body• Mediated and deescalated roommate conflicts

Washington, D.C., Us

• Assisted with projects in support of development operations at the discretion of the Associate Vice President of Advancement Services and Assistant Vice President of Constituent Relations• Duplicated and corrected data for multiple information systems that store the records of GWU alumni while maintaining absolute constituent confidentiality• Gained knowledge of digital document management systems• Engaged in prospect research using publicly available information and our online database• Generated acknowledgement letters through online database reports and mail merges• Utilized Ellucian Advance look ups and reports to provide support for a variety of projects• Entered contact reports in Ellucian Advance for gift officers to ensure accurate prospect records• Produced materials for Board of Trustees meetings• Accomplished balancing many different responsibilities across departments, under multiple bosses

Washington, District Of Columbia, Us

• Conducted one-on-one interviews with staff regarding the current performance management system to benchmark the success, buy-in, and areas for improvement of the current system—homogenized the data and presented it to the HR Manager with recommendations for a new system• Researched social media trends and companies with notable cultures—synthesized the findings and presented a social media strategy to the HR Manager and Senior Director of Marketing to promote company culture• Investigated turnover rates from 2014-2016 by age, industry, and region and compared against internal rates— presented findings to the CFO which were used in a Board of Directors meeting• Created an information packet predicting changes to the Fair Labor Standards Act (FLSA) and the potential financial impact it could have on the organization

• Managed of Metaphora Wine's Instagram page• Implemented a promotional campaign to gain a larger follower base and increase wine sales• Engaged with wine and food influences to help market the company and brand perception

• Tracked Instagram and Facebook analytics and recorded data into Excel spreadsheets• Created brand awareness and perception through social media posts focused on quality• Increased follower count by 200%• Communicate success stories and summarized key learnings and takeaways to CEO

Los Angeles, Ca, Us

• Fostered meaningful, professional relationships with customers to build a network of personal clients• Worked closely with regional and store managers to learn best business practices• Promoted upcoming trends and events through social media accounts and in-store displays

Newton, Ma, Us

• Organized materials for promotional campaigns• Reached out to potential buyers and updated the data base of contacts• Completed order processing and inventory management • Assisted in the development of their 2015 fall line giving input on color, textures, and "on-trend" designs

Bachelor’S Degree, Communication, General

Bachelor'S Degree, Psychology - Minor

High School