Maya Daher Email & Phone Number

Beirut, Beirut Governorate, LB

Lausanne, CH

• Managing both the commercial platforms function (supporting the B2B commercial operations) and the EAD function (Enterprise Analytics & Data)
• Engage with key business stakeholders in order to facilitate the business development aiming to offer a differentiated costumer experience.
• Fosters a workplace culture consistent with the overall IT Transformation goals
• Plan, direct and monitor the operation of the team across the different running initiatives
• Set the EAD strategy and implementation plan by optimizing the data structure and leveraging when possible on central infrastructure (Data Ocean)
• Handle vendor relationship Management and cost optimization

Lausanne, CH

• Responsible to Identify and provide optimal IT and Digital Platforms for the commercial, marketing and digital operations (POS, SFA, Digital Trade Engagement, CRM, Customer care, e-commerce)
• Collaborate with IT global team for the deployment and support of central solutions (salesforce based)
• Lead the deployment and delivery of new commercial IT Solutions specifically the local RRP solution for which I was granted the Excellence award
• Lead the introduction and use of agile/SCRUM into IT and business Projects in the cluster
• Support existing Commercial platforms
• Work closely with Risk & Control, information security and Data privacy to ensure compliance to PMI standards.

Jeddah, Makkah, SA

• Head the Business Transformation Office (BTO) in Lebanon
• Work closely with cross-functional managers to drive and execute a wide variety of strategic and transformative projects
• Provide proactive and engaged leadership on key projects aimed to increase revenue, reduce expenses and enhance business efficiency.
• Develop a cultural mechanism to harmonize the people with the transformation initiative by promoting the vision, knowhow, benefits, and mutual rewards at all levels.
• Explore new systems and exercise due diligence on the opportunity of integration within the existing platform.

Jeddah, Makkah, SA

• Responsible for the establishment, implementation, maintenance and improvement of the Integrated (Quality ISO:9001 & Food Safety ISO 22000) Management System.
• Evaluate spotted risks and sketch the backbone directives of preventive and corrective measures
• Refine system efficiency by monitoring empirical & numerical KPIs, and iterating the processes and procedures accordingly
• Manage and plan the company’s internal audit and annual review for all processes and procedures.
• Work closely with process owners to build a documented library for all the policies, procedures and work instructions being issued.

Jeddah, Makkah, SA

• Facilitate the business transformation project across the full business domain assuming the functional responsibility and management of IT projects as well.
• Recommend, define, and document process metrics to help measure and analyze the performance of the company and support the strategic decision making
• Develop and maintain common standards for business process documentation.
• Coordinate, compile and prepare workshops to disseminate the business improvement plan.
• Assist and follow with process owners on identifying gaps and setting their project charters
• Oversee IT projects implementation and act as a functional consultant and decision maker for system

Jeddah, Makkah, SA

• Act both as functional and Technical application Specialist responsible for the implementation, customization, and user support of JD-Edwards across Lebanon, Egypt and Saudi Arabia, with focus on the modules of HR.
• Gather and analyze business requirements
• Design and develop product solutions in line with specifications given by business owners
• Lead and coordinate to assure timely milestones and smooth implementation process
• Document all the implementation processes for future backup and debugging
• Prepare training materials as well as presentations and conduct workshops.

Responsible of Promoting, quoting and selling Apple products from hardware to software

Masters, Computer & Communications Engineering

Bs, Computer & Communications Engineering