Maya Glover Email & Phone Number

Boston, Massachusetts, United States

Responsible for the administration of the legal services and procurement program, executing on a legal support business strategy (lifecycle management) to include short and long-term measurable goals, promoting efficiency, effectiveness, optimizing cost savings and maximizing current resources.

New Hampshire, United States

Professional services advisor providing expertise in health care administration helping businesses to evaluate, build and streamline business operations. Key focus areas include enabling executive development of strategic objectives, designing and advancing key initiatives. Additional services include stand-alone writing support for executive presentations, operational policies and curriculum vitae (CV) and other miscellaneous writing needs.Senior Operations Advisor – Managed Services OrganizationEvaluating operational contract management processes to identify gaps and opportunities Assessing current volume, timing to process, systems, and documentation of contract processing Reviewing contract language for opportunities to align with business objectives, growth, and developmental trajectory Building recommendations for operational changes, including system enhancements, contract reviews and approvals, and processing success metricsDelivering contracting policy and procedures with guidance for the range of permissible contract positions

Boston, Massachusetts, United States

Advised healthcare organizations on strategic initiatives, including business strategy, program development, and operations. Acted as an internal health plan sector expert and strategist and Chief of Staff for the Head of Sales Operations at a global pharmaceutical company.Chief of Staff - Head of Pharma Sales OperationsServed as senior advisor to and surrogate of the Head of Sales Operations in strategic planning for the mission-critical enterprise-wide data transformation initiativeOrchestrated cross-functional collaborations improving communication and alignment on resource and timing Executed capacity planning analysis and strategy, managing resource demands, forecasting, scenario planning, tracking, and communicationsExecutive Level Advisor – Global Health Care TechnologyDrove cultural and process shift for the execution of a competitive contract strategy Evaluated the client’s contract portfolio, researched contract centers of excellence, and identified areas of opportunityVendor Procurement Business Partner – Pharma Brand LaunchIdentified qualified, imperative vendor enablers for new–to–market drug distributionBuilt a business case for vendor selection based on service and budget requirements

Boston, Massachusetts

Directed the vendor procurement and management program focus on strategic sourcing, contracting, regulatory compliance, financial oversight, and relationship management.Actively led the management of an array of business service vendors leveraging cross functional team talents and interests, towards common standards of success Led negotiations for the acquisition of quality services that were fiscally responsible, compliant with regulatory/standards and inclusive of sound business protections Accountable representative to vendor executive teams, focusing on proactive business partner assessments and refining collaborative service approaches and structure for mutually beneficial outcomesDeveloped and implemented strategic sourcing program and policies for health plan and subsidiary clinical organizationsLed department resource delivery activities, including delegation and prioritization of work, employee evaluation, hiring, training and resource justifications

Responsible for the development and implementation of the organization’s Non-clinical Vendor Oversight Program, including standardization of contract management, risk assessments, performance monitoring and remediation.Actively support internal resources to utilize oversight best practices to identify and remedy performance concernsFacilitate Non-clinical Vendor Oversight Committee meetings, present status updates on Vendor performance, and track and implement committee decisions Assess Vendor performance information against contractual requirements, and applicable state and federal law, regulations and guidance Develop and monitor corrective action plan activities

Bedford Nh

Responsible for ensuring Health Plan compliance with the state contract, applicable state and federal law and regulationsIdentify risk and gaps in contractual compliance, and work collaboratively to develop and implement of strategies designed to mitigate risk Advise team members of compliance best practices including review of internal policies and procedures Act as the primary point of contact and represent the health plan's interest/position to the state regulator

• Reporting to the Deputy Medicaid Director • Initiate project planning including assembling teams and the creation of project plans• Identify dependencies, risks and contingencies for successful resolution• Manage and execute project including communication strategies and contingency planning • Systematic project tracking with performance measures for assessing deliverables and evaluating outcomes• Strategic and dynamic communications planning for external and internal stakeholders • Utilize strong interpersonal skills to develop and maintain positive working relationships with internal staff and external Department stakeholders• Work as a lead or individual contributor on diverse policy projects:- Medicaid Care Management Provider Communications Strategy and Implementation – 2012 to present- Communications for Medicaid Management Information System (MMIS) Blackout Period - 2012- NH Medicaid Policy Reversal -2013 to Present- Children’s Health Insurance Program Transition to NH Medicaid Coverage – 2011

• Directed DHHS in drafting and submitting administrative rules consistent with NH Administrative Procedures Act • Assessed and drafted fiscal impact statements in collaboration with subject matter experts for submission to the Legislative Budget Assistant• Represented the Department at the Joint Legislative Committee on Administrative Rules (JLCAR)• Managed program expectations to align with statutory filing deadlines

• Collaborated with NH Hospital staff to manage admissions to and discharges from NH Hospital• Drafted petitions and coordinated hearing schedules with the court• Supervised administrative staff and volunteers

Masters Of Science, Organizational Leadership

Bachelors Of Science, Political Science