Maya Heaton Email & Phone Number

Oversee and maintain commission payout records for 40,000+ reseller accounts Planned multiple global training sessions and acted as a resource for lateral teamsInitiated daily NetSuite uploads to reconcile 360,000+ accounts and resolved discrepanciesMonitor and compute uncollectable entries for delinquent accounts

Planned and executed department training sessions for new hiresDeveloped first desktop procedure manual used in new hire trainingImplemented process improvement projects which increased account outreach by 30%

Lehi, UT

Monitored and maintained accounts – customer calls, account adjustments, small balance write offs, Excel reconciliations Managed, analyzed and resolved open cash accounts Monitored bad debt aging using relevant platforms

Exceeded weekly lead expectations by 50% and consistently positioned in top 3 team performers Evaluated team members work for department compliance Trained 4 new hires and reviewed training manual

Taught weekly violin lessons to beginning studentsCreated and executed lesson plansTrained students using traditional method