Maya Hendricks Email & Phone Number

Washington DC-Baltimore Area

• Facilitate certification training and skills assessments for healthcare providers
• Observe and identify challenges in practical or technical skills during assessment to offer coaching on ways to improve.
• Coordinate with organization in planning and scheduling in support of large learning events (100+ learners)
• Ensure that training events are kept within the timebox allotted
• Create a team environment by inviting learners to collaborate as a team which has proven to foster a more dynamic environment

• Assisted in managing and tracking system security requirements during all phases of the system's life cycle for operational and development projects
• Lead our team in implementation of security programs designed to anticipate and minimize system vulnerabilities
• Assisted in developing long-range plans for IT security systems that anticipate, identify, evaluate, mitigate, and minimize risks.
• Facilitated team activities during assessment engagements
• Coordinated with our team to established schedules and deadlines for assessment activities
• Assessed security controls to determine the extent to which the controls are implemented correctly, operating as intended, and producing the desired outcome with respect to meeting established security requirements

• Administered security of systems and user IDs which include account creation, deletion, modification, reset, or extension
• Acted as an escalation point for security problems not resolved by the IT Support Desk
• Conducted basic analysis to ensure that security on all platforms complies with published company procedures
• Conducted review of applicable system access reports and audit logs and files or reports problems accordingly
• Created and maintained information security systems and procedures documentation
• Created and published system reports for review by security, auditing and compliance, technical support and other staff

• Provided world-class technical support for Apple’s products and accessories, software and hardware
• Worked independently, multitasked across systems and applications, analyzed and resolved a variety of complex technical issues, and comfortably navigated technical environments
• Provided first point of contact for support issues
• Researched and resolved technical issues, maintained technical aptitude and supported corporate initiatives and team department goals according to direction of management
• Interacted with users to provide and process information in response to problems, inquiries, concerns and/or requests
• Collaborated with customers to resolve application, phone, printer, or computer problems in real time