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Maya Hooks is listed as Help Desk Technician | Python Enthusiast | Problem Solver with a Passion for IT Configuration, Troubleshooting, and Security at General Dynamics Information Technology (US Navy), based in Shreveport-Bossier City Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Maya Hooks.
Maya Hooks previously worked as Help Desk Technician at General Dynamics Information Technology (Us Navy) and Customer Service Representative at Teleperformance Usa (Bank Of Usaa). Maya Hooks holds Associate Of Science, Computer Information Systems from Bossier Parish Community College.
I have extensive experience in customer service and technical support roles. Currently, I am a Help Desk Technician at General Dynamics Information Technology for the US Navy, where I hold a secret clearance, excel in maintaining customer satisfaction, documenting help desk tickets, and resolving technical issues efficiently. Previously, I worked as a Customer Service Representative at Teleperformance USA for the Bank of USAA and Sprint, where I supported both internal and external customers, processed financial account adjustments, resolved product and service concerns, and educated customers on billing and payment processes. As a Computer Information Systems major, I have completed hardware and software labs, including installing software versions, and have hands-on experience in computer repair.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
Provided primary customer support to internal and external customers.Processed customer adjustments to maintain financial accounts.
Resolved concerns with products or services to help with retention and drive sales.Educated customers about billing, payment processing and support policies and procedures.Recommended products to customers, thoroughly explaining details.
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Maya Hooks works for General Dynamics Information Technology (US Navy).
Maya Hooks is listed as Help Desk Technician | Python Enthusiast | Problem Solver with a Passion for IT Configuration, Troubleshooting, and Security at General Dynamics Information Technology (US Navy).
Maya Hooks is based in Shreveport-Bossier City Area, United States, United States while working with General Dynamics Information Technology (US Navy).
Maya Hooks has worked for General Dynamics Information Technology (Us Navy), Teleperformance Usa (Bank Of Usaa), and Teleperformance Usa (Sprint).
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Maya Hooks holds Associate Of Science, Computer Information Systems from Bossier Parish Community College.
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