Maya Karam Email and Phone Number

• Ensuring delivery timelines are met through active involvement in the Order Management process leading to optimal customer experience • Managing the interface between sales, purchasing and logistics departments• Accountable for KPI achievement by conducting performance reviews • Leading the team in addressing and analyzing client queries efficiently• Being a point of escalation for all customer service issues• Analyzing stock levels to ensure optimal replenishment and availability• Enhancing the team’s products and service knowledge by delivering regular trainings• Conducting meetings with clients to provide help and advice about products and services • Measuring the client satisfaction through surveys and regular feedback calls• Monitoring and acting on customers’ Accounts Receivables• Providing monthly reports and presentations to Management which summarize the department’s successes and improvement opportunities

• Handling customer inquiries including inbound and outbound calls and email communication• Coordinating with different internal departments (Sales, Marketing, Finance, Logistics, etc…)• Ensuring timely and accurate client orders’ deliveries• Assisting department management in the induction training of new comers

• Acting as the point of contact between executives and employees• Preparing reports related to branch performance (Unpaid bills, Profitability, Deposits and advance, credit evolution, etc…)• Reviewing credit files for SMEs to be presented to the relevant credit committee• Reviewing Internal Audit Reports for Retail Division and following up on the resulting observations and recommendations• Generating KPIs to assess branches performance versus set targets• Coordinating with Product Managers and Regional Managers on the actions to be taken based on the management committee decisions

• Managing the Deputy General Manager’s schedule and acts as a liaison with the Executive team• Scheduling meetings and booking meeting rooms• Handling correspondence directed to managers• Overseeing travel arrangements and plans• Working on reports and presentations