Maya Kinson Email & Phone Number

Research and resolve customer problems and answer inquiries on various accountsAdvise and assist department managers with resolution of customer issuesGathers and compiles data and prepares various reports for Senior Management and the Board of DirectorsCreate new loan files by preparing documentation for scanning, entry into system and proper storageCollects loan files for audit and review for auditors or internal staff Provides analytical business support through various assignments such as management reports, budget monitoring, and customer service reportsMaintain working relationships with members of different departmentsResolved electronic problems, assists with password resets, and posting errors with financial institution

Assist Albany Housing Authority with data collection and analysis for HUD Choice Initiative GrantCollect, define, and communicate features and results of the data collection process, provide technical information to help the team understand system functionality and program flow, log program issues, and administer training for end usersPresent preliminary work of the Housing section for the Albany Housing Authority’s HUD Choice Initiative at various meetings and Conferences Assist team members in studies to improve operation efficiency and servicesEvaluates information gathered from multiple sources, reconcile conflicts to distinguish user requests from the underlying true needsElicit requirements using interviews, document analysis, surveys, business process descriptions, use cases and work flow analysis

Promote sell of travelers' checks, savings bonds, cashier's checks, open, maintain and close accountsBalance cash, calculate daily transactions, count currency and prepare deposit or shipment to Federal BankKnowledgeable of federal regulations regarding the proper procedures

Receive and apply payments to the correct accounts, prepare daily deposits, handle large sums of cash, and follow GAAP, or Generally Accepted Accounting PrinciplesPrepare, verify, and process invoices and coding payment documentsBill, keep track of and collect money owed, communicate with customers, prepare bank deposits, and make sure the billing system is current

Assist in product training and mentoring of new sales associatesInteract with customers to provide information about products and servicesResolve customers' service complaints Solicit sale of new or additional services or productsProvide professional and courteous service to a diverse group of customersMaximize sales volume by growing existing business and providing the best possible customer service

Oversee the preparation of the Annual Comprehensive Financial Report and assist in preparation of 10-year financial plan, capital improvement plan, budgets, implementation of goals and policies and long term financial planning Calculate and verify accounts payable, and perform research Analyze and reconciles a variety of routine accounts and transactionsAdjusts differences between the general ledger and subsidiary accounts

Master'S Degree, Public Administration

Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services

Bachelor Business Administration

Masters Of Public Administration

in progress