Maya Mounzer Email & Phone Number

Paris, Île-De-France, France

Paris, Île-De-France, France

Paris Area, France

• Assurer le développement du chiffre d’affaires, analyse des indicateurs (IV, PM, TT, N-1)• Développer des stratégies pour augmenter la base de clients, augmenter le trafic en magasin et mettre en place des plans d'action.• Suivi de la fidélisation de la clientèle.• Mise en place des objectifs et élaborer le planning de l’équipe et les formations pour chaque saison. • Animation de l’équipe de vente (motivation, évaluation mensuelle,développement des compétences).• Garder une constante relation avec le siège sur les tendances d'achat, les besoins, retours des clients en effectuant des reports réguliers ainsi que la gestion du stock et des réassorts.• Garantir l’image de la marque en termes de visuel merchandising et de tenue générale du magasin.• Réaliser les opérations opérationnelles (Caisse, Remise, Transfer, Colis, Inventaires…)• Veiller à la bonne gestion des magasins, des aspects administratifs et maintenance générale.

United Arab Emirates

• Participating in sales budget preparation.• Maximizing sales & profitability of the company.• Achieving quantitative measures of performance in key areas.• Handling store operations, maintaining & expanding our retail network. • Initiating / developing relations with architects, builders & corporate for business development.• Managing stock & inventory.• Overseeing merchandising activities in shop display. • Creating & enforcing company SOP while ensuring compliance by team members.• Recruiting & training team members on customer service, sales technique, & team work.

Auh,Dxb

Responsible for:• Completing operational requirements across 3 brands.• Achieving financial objectives by preparing an annual budget.• Scheduling expenses, analyzing variances, preparing profit & loss reports.• Preparing OTB reports, both push & pull.• Initiating & developing relationships with maintenance contractors.• Overseeing merchandising activities in shop display.• Preparing floor mapping & customer geographical analysis reports.• Initiating, coordinating, and applying operational programs.• Ensuring compliance of operational policies and procedures.• Reading, analyzing & interpreting business objectives and plans. • Increasing team efficiency by coaching, challenging and supporting team members.• Understanding forthcoming customer initiatives & monitoring local competitors.• Evaluating performance of the team members on a monthly, quarterly, & yearly bases through promoting open lines of communication through coaching & motivation.

United Arab Emirates

Responsible for:• Inbound Stock Control and Inventory.• Daily, Weekly and Monthly KPI Reports.• Preparing sales enrichment action plans with studies of profit & loss reports.• Preparing MIS Forecasting & Floor Management reports.• Setting Customer Service Standards and upholding sales Etiquette Quality Control.• Setting up training sessions for the new season collection, improving technical selling skills.• Applying & adopting merchandise to match brand standards.

Lebanon

Responsible for:• Interpreting and analyzing sales figures.• Analyzing store sales figures, creating action plan, Profit & loss reports.• Increasing team efficiency by coaching, challenging, supporting team members, through weekly and monthly evaluation.• Overseeing stock control, Inventory analysis, making stock orders & participating in push/pull OTB figures.• Ensuring presentation, appearance of store & team members meet brand guidelines.

Lebanon

Responsible for:• Executing & monitoring stock levels.• Ensuring loss prevention by implementing anti-shrinkage plans.• Evaluating & counseling store.• Preparing sales enrichment action plans.• Setting customer service standards & upholding sales etiquette quality control.• Being a brand ambassador & managing a team of 8 people on daily operations.• Generating & increasing sale turn-over by developing customer loyalty.

Lebanon

Responsible for:• Handling petty cash and maintaining cash records. • Checking DSSR & correcting discrepancies.• Enforcing company SOP & ensuring GREEN audits.• Maintenance & upkeep of relevant documentation.• Handling all leave & overtime related documentation.• Maintaining store & trade licenses, government permits & authorizations.• Recording all stock movement including stock write-offs, stock take data & internal purchases.• Ensuring deliveries & mailbags are distributed in a timely & professional manner.• Performing all other assigned duties.

Lebanon

Responsible for:• Anticipating customer needs & providing excellent customer service.• Ensuring the interior and exterior of store are in line with company standards.• Processing deliveries and stock transfers.• Maintain team environment between associates.• Responsible for maintaining the overall financial performance of the store.• Performing all assigned duties.

Master Of Business Administration - Mba, Business Unit

Master Of Business Administration (Mba), Retail Management

Bachelor Of Business Administration (Bba), Marketing & Advertising

Bac 2, Philosophy