Maya Netzer Email & Phone Number

Tel Aviv District, Israel

Israel

- Manage independent projects across various departments to upgrade monitoring tools and systems, optimizing performance and efficiency across teams.- Troubleshoot product issues in collaboration with R&D and Product teams to ensure rapid resolution and maintain high customer satisfaction.- Analyze logs and technical data to accurately diagnose underlying issues, facilitating quick and effective problem-solving.- Serve as a technical authority on product functionality and implementation, supporting new releases and projects to enhance user experience.- Identify, organize, and prioritize support requests to streamline operations and improve response times.- Develop creative technical workarounds to resolve issues promptly.- Collaborate closely with the Customer Success team during the planning and release stages of new product features, ensuring seamless integration and rollout.- Employ SQL and other analytical tools to analyze data, identifying trends indicative of potential issues, leading to preemptive solutions and system improvements.-Python scripts

Central, Israel

Tel Aviv, Israel

Provided Technical Support by ticketing system (Wix and others) and phone. Consistently was the leader in technical assessments within my teamNoticed that the team was in need of a "middle man" between Tier II and Tier III support and built a role (Technical Subject Matter Expert) as a technical consultant to the team, coaching, and teaching representatives in-depth technical knowledge. Created presentation and training modules for our large team reducing Tier III escalations and allowing Tier III to increase their productivity. Recognized a need for the team to understand why the solutions they offered worked and built presentations that explained in layman's terms the reason specific solutions were ideal for specific situations.Built a soft-skills workshop focussed on how to employ empathy when dealing with customers and how to handle difficult situations.

My role involves organizing, liaising with and providing facilities for three campus executives across New Zealand, overseeing campaigns and events across the country, helping delegate work and budget assessments for those campuses and co-operating and liaising with employers in Australia in addition to liasing with donors and fundraising initiatives.Through my experience as Regional President, I have further developed my leadership, administrative and communicative abilities and have been given the platform to develop my professional skills and organizational skills.Responsibilities:• Liaising with three campus executives across New Zealand.• Communal liaising between AUJS NZ and AUJS National.• Running programmes and team leadership at National conferences.

Auckland, New Zealand

My role as a campus president involves organizing events,and liaising with the wider university community as an advocate for Israel and the Jewish Community.

Bachelor Of Science - Bs, Physics

Education record