Maya Ntim Email & Phone Number

Bloomington

• Actively approaching customers who need additional help, utilizing IKEA sales and communication channels for the different customers, preparing product for the department by communicating with replenishment/logistics team to ensure product is at customer expectations, utilizing the IKEA mechanical sales system to ensure the continued success of the IKEA Concept by observing analyzing individual floor sales, observing customer behavior, researching product information and supporting the sales of IKEA family membership.• Ensure areas of responsibility are clean, tidy, priced, and fully stocked. • Lead team meetings to inform colleagues in regards to monthly offers and key performance • Setting picking and delivery of range• Repeatedly nominated for exhibiting leadership• Participation in select/assigned trainings• Recognized for giving outstanding customer service; received “Customer Ambassador” award • Drove the creation of work briefs to maximize sales • Selected low-performing products to be on clearance; improvements in product performance• Consistently partnered with Customer Service to ensure customers a timely and satisfying IKEA checkout• Consistently partnered with Visual Merchandising team to set up racking for products• Proactively oversaw other departments due to employee shortage• Led new employees by helping them navigate in their new role; helped them find trainings• Achieved higher sales by suggesting add-ons; partnered with Sales Manager with placement of lower priced products

Minneapolis, Minnesota

• Actively participate in GHANAM meetings, upcoming projects, research, and writing, editing and publishing articles for GHANAM. Articles include:1. ‘Spotlight’ Column2. 2015 High School Graduate Column

St. Paul, Minnesota

• Planned and coordinated MWC’s Trivia Perusal• Wrote, edited, and published articles for Minnesota Women’s Consortium Newsletter. Articles included:1. Leaders in Action2. Parental Leave: What Do We Need to Know?3. Galore: Professional Hmong Women’s Network• Worked closely with the Director to choose appropriate articles for newsletter• Sent updated information to clientele regarding Minnesota Women’s Consortium

Roseville, Minnesota

• Yearly seasonal role with responsibilities that included greeting customers at the beginning of their purchases, responding and resolving customer complaints in a proactive manner, bagged purchased items. Ensured all checkout counters had enough cash, and kept the work area tidy and clean. Trained other staff members to work as cashiers.

St. Paul, Minnesota

Alumni Fund Caller• Responsibilities included cold calling alumni to donate to the university, which resulted in 25% to 35% of donations; assisted in the administrative process of the Annual Fund, which included writing thank you cards, filed documentation, planning and forecasting strategies to increase donation rates.• Director- Catherine’s MonologuesResponsible for the overall direction of Catherine’s Monologues by dealing with last minute changes/circumstances, suggested new ideas, provided constructive criticism to performers, organized stage materials, created performance schedules, adapted to change, created publicity, worked with sound; and overall collaboration. • Residence Hall Association: Publicity ChairResponsibilities included creating colorful flyers to communicate to students about events, meeting with the President, Treasurer, and Vice President about new ideas and new activities, submitting two hours a week of service to residential students, implementing strategies to make college life easier for new students• Director- African Student Association’s Talent ShowResponsibilities include overseeing all talent, making sure each talent was present, organizing schedules, confirming rules and regulations with ASA team, writing and developing a budget with ASA.

Roseville, Minnesota

• Responsibilities included selling, cashiering, merchandising and shipping, online customer service.

Bachelor Of Arts (B.A.), Written Communication, Graduated

Activities and Societies: Catherine's Monologues, Residence Hall Association, African Student AssociationGraduated with Written.

High School Diploma