Maya Pelichet Email & Phone Number

Mountain View, Ca, Us

Cloud Business Intelligence, working on Looker Studio Data Visualization Platform

San Francisco, Ca, Us

• Conduct personalized mentoring sessions to enhance mentees’ design skills, industry knowledge, and professional growth.• Perform detailed portfolio reviews, offering actionable feedback to improve presentation and impact.• Provide career coaching, including job search strategies, interview preparation, and negotiation tactics.

There's no one path that works for a new designer trying to break into UX— a field full of diverse people from varied backgrounds. The Designer's Toolkit is a podcast hosted by Jessica Lin and Maya Pelichet as we talk about our experiences navigating work, life, and change as women and people of color.

Mooresville, Nc, Us

• Led design strategy for the Smart Stores Configuration Application, a store device management platform that is on track to save the company $13.5M in lost revenue due to shrink, exceeding Q4 2023 goal by 30%.• Enhanced user satisfaction (82% of UMUX, NPS) and task completion rates through targeted research and testing.• Managed Salesforce CRM and internal case management tools, reducing case submission clicks by 75% (33 to 8) for contact center agents.• Fostered design excellence, mentor designers, and advocate data-driven innovation.

Redmond, Washington, Us

• Designed an AI-powered feature in Viva Connections feed that utilizes LLM natural language processing to summarize news posts, suggest questions for user engagement, and provide personalized deep dives into relevant topics, resulting in increased user engagement and productivity.• Spearheaded a SharePoint initiative to empower authors with the capability to publish announcements seamlessly accessible via Viva Connections and Teams on desktop, iPad, and mobile, enhancing cross-platform communication and visibility.• Lead the end-to-end design and product strategy for the Viva Connections feed and ensure seamless integration of Microsoft Stream, SharePoint, and Yammer content across mobile, tablet, and desktop platforms.• Champion an inclusive and collaborative design process across geographically dispersed teams, key stakeholders, and business partners from Norway, Kenya, India, UK, Germany, and Canada to design and implement new features that enhance the Viva Connections feed

Redmond, Washington, Us

• Collaborated with engineering partners to conduct an extensive UI audit, document findings, and implement design revisions for multiple pages in Azure Cost Management + Billing extension, resulting in a 14.55 point increase in Billing NPS (from 24.45 to 38) in a 2-month period• Spearheaded the redesign of Azure Cost Management + Billing Overview, resulting in a significant decrease in support tickets by 30% and a noticeable boost in user engagement • Led the design of the new Azure Subscriptions dashboard, incorporating new Azure resource and security cards, resulting in a 10% increase in NPS promoter percentage within 4 weeks of launch through successful collaboration with stakeholders in product, engineering, and the Azure Security team.•Acted as a design mentor for interns, Microsoft LEAP apprentices, and new designers on the team by helping them onboard and acclimate to the company's design culture and processes.• Co-founded the Microsoft Reach Mentorship Program, recruiting 23 mentors who hosted 229 sessions with mentees from underrepresented backgrounds which actively contributed to the studio culture internally and externally.

Redmond, Washington, Us

March 2020 - July 2020Azure X Team - Microsoft Security Response Center, Azure Customer Support Experience (CXP), and Azure Cost Management & Billing• Owned the end-to-end redesign of the Case Details blade in Azure Help & Support, which is used by over 500k+ users. Conducted an in-depth usability study for designs and iterated based on feedback to improve user satisfaction rates.• Refined Azure Help & Support following WCAG 2.1 accessibility standards and reflow requirements.• Collaborated with senior product managers and engineers to update the Microsoft Security Response Center with the latest Fluent UI guidelines, features, and components as well as provide insight into compliance regulations.July 2019 - March 2020Azure X Team - Azure for Education & Imagine Cup• Aligned end-to-end experiences of Azure classrooms with modern learning management systems (e.g. Canvas, Moodle, Blackboard) to help professors effectively teach cloud services at over 20,000 partner institutions worldwide• Analyzed customer satisfaction (NPS, CSAT) and KPI metrics to measure the success of designs and rapidly iterate towards constant improvement• Engaged PMs and Design stakeholders in concept development, iteration, delivery, and implementation quality while operating as the main point of contact and guide for engineering to build high-quality UX

Redmond, Washington, Us

Microsoft News (Edge & MSN) Team - MSN Causes• Supported the Microsoft News Editorial team in the redesign of the MSN Causes web and mobile experiences using industry-standard tools such as Figma, InVision, and Principle.• Acted as a liaison between the Microsoft News Editorial and Design teams• Conducted a high-level competitive analysis of MSN and Microsoft News mobile app

Seattle, Wa, Us

• Designed a 25-page research report (E-book) and an infographic overview that assessed the 80% economist-predicted chance of a recession occurring before the end of 2020 to help Finance and Procurement professionals plan accordingly• Operationalized the marketing team and defined new creative guidelines for digital and print collateral (E-books, one-pagers, infographics, website landing pages, social media, content pieces)

Seattle, Wa, Us

• Developed transactional and educational functionality of Starbucks the progressive web application (app.starbucks.com) which averaged over 19 million visitors globally • Collaborated closely with UX/UI designers to enhance Starbucks' progressive web application, leading to a 19% increase in monthly active users.• Pioneered design-engineering collaboration, enhancing iteration efficiency by 40% and accelerating feature release timelines.

Cape Town, Western Cape, Za

• Analyzed client sites and provided recommendations for improvement that were documented on Confluence• Devised and implemented A/B tests and measured results• Oversaw design and development of new mobile application from conception to launch using Balsamiq Mockups, Adobe XD, and React Native

New Orleans, La, Us

• Lead design and content strategy of the Gender and Judging blog through collaborationwith Newcomb College Institute researchers, project managers, and content writers• Conveyed insights and recommendations through oral presentations, reports, creative briefs, and process diagrams• Emphasized attention to accessibility across platforms as well as user interface, design, and ease of use

New Orleans, La, Us

• Completed digital web design projects using WordPress, PHP, Ruby, RoR, HTML, CSS, andJavaScript• Archived feminist-oriented media and designed interactive exhibits

San Ramon, California, Us

• Built a robust oil monitoring application using React JS for BP stakeholders alongside members of the Plant Operations Advisor (POA) Engineering team• Worked closely with developers to program the updated design and animations of the French Quarter Fest application using the Ionic app development platform• Overhauled existing information architecture and design to create a more engaging experience for the users of the French Quarter Festival (FQF) mobile application

Seattle, Wa, Us

• Selected as one of 70 participants from 4000+ applications nationwide to participate in a 3-month leadership development internship program for high-achieving undergrads based on leadership, extracurriculars, and academic success• Helped product managers and department leaders centralize changes in a dashboard made to the core web application supported by the web engineering team• Designed two-factor authentication flow of app.starbucks.com

New Orleans, Louisiana, Us

• Helped with administrative and organizational duties • Branding, graphic design, marketing using Adobe Creative Suite• Participated in the development of small- and large-scale websites using HTML, CSS, JavaScript, PHP, and -WordPress• Developed and tested email campaigns using MailChimp

Bachelor Of Science, Double Major: Computer Science And Applied Computing Systems & Technology, Minor: Studio Art

Technology, Full Stack Coding & Digital Design

Ma Candidate, Architecture

French, French Studies