Primary responsibilities include: Assessing and implementing best method to gain access and phone time to conduct multi-faceted surveys. Conducting surveys with mental health professionals, ranging from private practices to administrators and executives at hospitals and facilities nationwide, as well as at the inter-state level. Gaining access and conducting multi-layered qualitative surveys with executives and CEO's at national/international companies, as well as universities and organizations. Surveys are recorded and evaluated. Other duties include: proofreading reports, checking data analysis/findings, copying, faxing, and answering multi-line phone system. Conducting Spanish language surveys for Harvard University School of Public Health and Maryland Department of Mental Health. Often checking surveys for accuracy between CATI programming and checking of surveys that are to be used by associates in interviewing process. Assisting in recruiting focus group participants that meet stringent criteria.

Call center supervisor for at least 15 surveyors per shift. Duties include training associates on new projects, monitorig staff for quality and efficiency, scheduling shifts and preparing payroll for interview staff. Proofreading reports and checking data findings for these reports. Field calls on multi-line system. Assessing timeline for goal oriented projects then implementing method to achieve in timely manner so as to fit goal, and placing appropriate number of associates on assignment.