Maya Shannon Email & Phone Number

Greater Denver Area

Reported membership data to executive team. Escalation point for troubleshooting technology platforms for department, including Salesforce, Formstack, and CampMinder. Developed process and associated Standard Operating Procedures. Managed a team of 3 Registration Specialists and organization’s Business Analyst.

Greater Denver Area

• Managed team of Registration Specialists with an emphasis on improving customer experience.
• Supported statewide Customer Care team.
• Coordinated data integrity during migration from previous Customer Relationship Management database (CRM) to Salesforce. Achieved migration error rate of less than 0.04%.
• Identified, assembled, and managed team that implemented data integrity projects for several company databases.
• Developed and implemented technical training materials and standard operating procedures for team and company.
• Collaborated with finance department to create Events and Trainings registration and financial process used for current operations.

Greater Denver Area

• Supervised scheduling and payments for all GSCO property reservations.
• Maintained property reservation database, website, and printed materials.
• Researched and presented new property reservation software to management team. Proposal approved.

Greater Denver Area

• Managed documents across multiple platforms, including Word, Excel, SharePoint, and company databases.
• Awarded and managed Opportunity Grants for camp fees and troop supplies.
• Improved process for awarding grants.
• Trained team members on company’s CRM database.
• Designed and printed flyers and other event and training materials.

Greater Denver Area

• Created new troop and family camp registration process using Excel.
• Provided excellent customer support via phone and email.
• Completed data entry with close attention to detail.
• Identified and reported data integrity issues and completed correction projects.

Greater Denver Area

• Managed vendor relationships.
• Assisted with administrative tasks and office management.
• Evaluated and updated company website graphics and photography.
• Created and managed online marketing copy and social media efforts.
• Edited images and created visual design deliverables using Adobe Photoshop.
• Created visual design and information architecture comps for new customer website.

Greater Denver Area

• Conducted quality control and data validation.
• Collated several data sources into Word and Excel documents to prepare data for analysis.
• Designed company logo and business cards.

Bachelor Of Arts (Ba), History And Psychology

High School, History, Music, English

Activities and Societies: Pit Orchestra Graduated with International Baccalaureate Diploma and High School Diploma