Maya Smith Email & Phone Number

Herndon, VA, US

Develops and maintains Standard Operating Procedures and instructional materials to improve the processes for managing classified conference and meeting roomsPerforms scheduling and setup for secure call and video conferencesAssesses, recommends, and supports secure communications upgrades and technology refresh for approximately 300+ end-user devices.

• Led various IT systems development projects focused on evaluating, developing, and implementing information systems while influencing individuals to work toward mutual goals.
• Identify and propose solutions and guidance for product improvements while leveraging technology for best practices.
• Conduct risk assessments and cost benefit analysis for IT infrastructure projects to ensure security of automations and insfrastructure.
• Gather requirements and conduct Earned Value Analysis and Composite Risk Management in order to track project progress and communicated with senior leaders on decision points.
• Provide data and cost-driven recommendations to upgrades and changes to current and future releases of applications software, hardware, and end of life tech refreshes.
• Coordinate projects with interagency infrastructure to resolve critical and complex information technology issues while assessing the organizational readiness for change and awareness of trends.

• Monitor call queue; provide daily back-up call support to Operations; take escalated calls
• Conduct triage on outages and work with all support teams to determine root cause
• Document, update, and resolve escalated remedy Service Requests (SR) and Incidents (INC) from Operations; Escalate unresolved SR/INC to Engineers
• Coordinate and communicate outage with DoS Enterprise Operations Center; provide timely updates to Senior Watch Officer(s)
• Serves as the initial technical escalation point for the Service Desk to troubleshoot BlackBerry, XenMobile (MD), iOS and other mobile technology issues and/or outages
• Manage all critical or VIP requests or tickets are attended to or resolved promptly and efficiently, documentation on the troubleshooting and resolution efforts are complete, issues are analyzed and followed up with.

• Demonstrate a working knowledge of Microsoft Windows system administration tasks, such as Group Policy, Active Directory, Windows Server 2008 / 2012.
• Administer Active Directory to manage user accounts, and Organizational Units.
• Administer and monitor devices via Mobile Device/Application Manager Consoles (MDM/MAM) and Blackberry Enterprise Servers (BES 5, BES 10).
• Technical support for remote connection services with RSA, Citrix, and SCOM monitoring tool.
• Ensuring mobility/ remote implementations are in line with security policies and government standards.
• Utilize System Center Operations Manager (SCOM) to monitor, track, analyze, and respond to system alerts.

Troubleshooting computersRe-imaging ComputersExporting computers to library floor for public use

Winston-Salem, NC, US

Juneau AlaskaUsed Data from snow pits to analyze isotopes. Isotopic Research on the icefield.

Created a program in Java to analyzing stock data using multi- dimensional scaling.

Created a program using MATLAB to implement a variogram to krig different flight paths taken.

Created a program implementing Google Earth to located Echograms through flight paths.

Doctor Of Science, Information Technology

Master Of Science (M.Sc.), Information Technology

Bachelor Of Science (Bs), Information Technology