Maya Smith Email & Phone Number

Promoted to fulfill a broad range of HR functions including training employees, administering benefits, verifying employment forms, managing HR records, efficient in invoice processing, and leading special projects system-wide (Gift of Experience, Cone Health Week, and CHeeRS Anniversary Milestones)Created/authorized the People Solutions Center Employee Handbook/ Training Manual (60+ pages) to assist with day-to-day functions and operations.Facilitated New Employee Orientation (NEO) while utilizing Webex, Zoom, and Microsoft Teams becoming very efficient in software utilization production.Manage and oversee the Talent Acquisition intake of email inquiries and calls related to the onboarding/recruitment process, averaging 50-100 weekly.Partnering with senior leadership on Workday service project to test out functionality and brainstorm before transitioning vital information to a new platform across the organization and attending multiple weekly meetings.Presented at the Cone Health Medical Group/ Triad Healthcare Network Advisory meeting to inform clinical members of the tuition reimbursement process and policy.Manage and oversee the intake of the rehire process of Cone Health and utilize critical thinking skills to overturn decisions and partner closely with the Employee Relations team.

Greensboro, North Carolina, United States

Processed patient registrations, including the computation and collection of payment information through the iPayment system.Scheduled new patients and existing patients while utilizing the EPIC system.Received multiple recognitions from senior leadership and peers for managing and creating an efficient process in referrals from other physician practices that allowed an increase in patient appointments and revenue for the company.

Remote

● Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience● Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%● Meet or exceed customer satisfaction goals month over month● Assisted with refunds for customers in the iTunes Store

Greenville, North Carolina, United States

● Greeted patrons entering the establishment, checked membership cards, sold, and distributed guest passes and equipment.● Assisted the Facility Manager in maintaining the gym, handled all incoming calls and answered the enquiries made, cleaned equipment, and restocked items needed for patrons.

Greenville, North Carolina, United States

• Enhanced student learning by optimizing a hands-on approach and innovative classroom activities, worked closely with chemistry professors to go over chemistry techniques and worksheets weekly.

Greensboro, North Carolina, United States

● Supervised 40-60 children at any given time.● Build healthy relationships with and mentor children ranging from 6-11.● Executed the daily activities on the schedule.● Coordinated and facilitated cultural programs for the children throughout the summer.● Teach and tutor the children through the educational programs, activities and projects.

Huntersville, North Carolina, United States

● Supervised 80-100 children at any given time.● Build healthy relationships with and mentor children ranging from 6-11.● Executed the daily activities on the schedule.● Coordinated and facilitated cultural programs for the children throughout the summer.● Teach and tutor the children through the educational programs, activities and projects.

Huntersville, North Carolina, United States

● Developed positive relations with customers● Handled cash and card operations● Greeted customers upon arrival● Answered store phone calls● Responsible for dismantling, organizing, and cleaning register station after close

Master Of Arts - Ma, Molecular Medicine

Postgraduate Degree, Biochemistry

Bachelor Of Science - Bs, Biology, General

Activities and Societies: President of the Pre Health-Association, Treasurer of the Minority Association of Pre-Health Students, Pirate.