Maya Stefanova Email & Phone Number

Bulgaria

Sofia, Sofia City, Bulgaria

Implementing sales strategies as part of revenue retention· Managing quotes and sales opportunities and helping sales teams drive renewal rate and providing benefits of Multiyear by focusing on adding incremental value· Managing efficiently customer’s data in Salesforce (e.g. customer profiles, data accuracy, daily tasks, requests), product information (e.g. product characteristics, quantity, prices, etc.), analysis of services provided (expired or never covered)· Analyzing and managing customers’ contract(s) (e.g. products, hardware and software solutions, provided services, etc.) focused on critical contracts with specific hardware and software requirements, overcoming objections to ensure best sales solution is offered to the client· Building relationships and collaborating effectively with internal and external stakeholders (e.g. asset managers, account managers, sales managers) to achieve maximum profitability performance· Providing Win-back solutions in order to increase customers’ added value· Administratively focused and highly goal-oriented on renewal sales targets· Developed the expertise to forecast accurately on a monthly/quarterly basis

· Managing customer enquiries and transaction requests efficiently and accurately· Maintaining financial accounts by processing customers’ requests· Collecting clients’ feedback and insights in terms of invoicing and analyzing customers’ needs· Resolving product or service queries by clarifying the incoming requests; determining the cause of the issue; expediting correction or adjustment; following up to ensure resolution

Sofia, Bulgaria

· Support for Hilton World Wilde clients (e.g. information for hotels, vacation packages, accounts support, invoice issues)· Dealing with reservations across the Hilton World Wilde portfolio· Managing Hilton Honors loyalty program

Sofia, Bulgaria

• Identified and resolve Customers' request, problem or incident using the relevant knowledge base tools and technical resources• General knowledge of PC hardware and specific software, troubleshooting, technical support

Sofia, Bulgaria

Sofia, Bulgaria

Sofia, Bulgaria

Bachelor'S Degree, Law

High School Diploma, English Language And Literature, General

High School Diploma, English Language And Literature, General