Maya Gaudin Email & Phone Number

Victoria, London

- Manage the transition and handover from project to business as usual through ensuring adequate branch training, compliance to process, understanding of business as usual escalation routes and contacts- Support Partners and Managers through the change process on site with good communication, stakeholder management and leadership- Coach Line Managers to support their teams through the change process. Identify ongoing development needs for Managers and Partners affected by the project and those embedding the change, liaise with the Change and Regional Operational Improvement Teams to co-ordinate support where required- Support creation of documentation to support successful business change- Provide Project Manager, Change Manager, Retail Managers and Sponsor with regular progress updates and risk mitigations relating to Partners and the continued smooth integration of the project- Coach Partners on new procedures and tools- Manage team of five to ensure consistency of implementation across Branches, support them with challenges or issues they encounter, review performance and progress and report overall progress, issues and performance back to the Project Working Group- Build effective relationships with all stakeholders to gain buy-in and support for the project both in Branches and centrally and provide updates and recommendations as a coordinated representative of the project community- Utilise additional resources where appropriate to enable delivery of the project on time, within budget and to the required standards

Victoria, London

- Work with Branch Managing Directors, gaining support and buy in for action planning. Ensure an understanding of any specific branch issues where they require support- Assist Steering Group members with the production of a smart action plan to improve stock loss and efficiencies- Build effective working relationships with all Branch Stakeholders and Central Members- Provide mentoring and coaching support to the Branch operational teams in the use of Lean Six Sigma in order to drive process compliance and identify areas for process improvement- Deliver material annualised cost savings from Branches every year- Plan and prepare time effectively (typically 3 months ahead) to ensure maximum benefit for all whilst minimizing costs to the business- Check and report back to key Central stakeholders on any variance to branch change models which have already been implemented- Maintain flexibility and support colleagues in other regions where required- Liaise with Branch Managing Directors, Steering Groups, Central Members and third parties where their processes are impacting on branches or vice versa in order to suggest improvements- Manage own development and identify knowledge gaps in order to perform effectively, seeking out experts

Cambridge, United Kingdom

- Develop employees and team performance through active use of performance development tools- Lead Security team to deliver a consistent and personalised service, with a specific focus on the physical safety of employees and customers- Lead Systems Support team to provide training and technical support to all employees and ensure they build and develop a good knowledge and understanding of branch IT systems- Drive the sales performance of the branch by identifying stock and systems issues, support a speedy resolution- Lead Security to focus on the protection of business assets- Lead Finance to control budgets, perform financial processing, supervise cash office procedures and communicate financial information to the Branch Managing Director and Steering Group- Achieve stock loss targets by leading, developing, regulating and validating Partners knowledge of systems and operational processes. Minimise business risk and loss- Challenge Branch Managing Director and Steering Group where their team’s performance is below expectations