- Developing interactive tools for singers to practice vocal workouts at home based on their specific needs- Managing the formatting of online classes to help teachers best distribute their materials

- A three month intensive full time bootcamp covering full stack technologies: JavaScript ES6+, React.js, ReactContext API, Node/Express and MySQL, HTML and CSS- Co-developed a web app for pet owners to manage pet health, including documenting and saving past vet information and planning future appointments- Created a full stack web app to plan wedding budgets, document planned and actual expenses, and manage multiple sources of funding- Built a feature extension on an event planning app to allow user login and individualized posting and editing

- Deescalated errors with high-use clients to ensure a quick and satisfactory resolution- Oversaw new customer service agents to aid with product curation and software usage- Developed a position between the Customer Service and Logistics teams to prevent delivery delays and errors

- Resolved customer issues related to delays, miscommunications, and errors to provide the quickest and best possible customer experience- Maintained a 95% conversion rate on personalized recommendations for customers