Maya V. Email & Phone Number

California, United States

San Francisco, California, United States

• Serve as the primary point of contact for participating providers and Medical Homes, managing inquiries, billing issues, and operational improvements to ensure smooth program operations.• Spearhead the resolution of participant billing and eligibility issues, including processing financial assistance requests, with a focus on participants affected by the COVID-19 pandemic.• Streamlined system improvements for billing and participant enrollment by collaborating on the HSF Connect… Show more • Serve as the primary point of contact for participating providers and Medical Homes, managing inquiries, billing issues, and operational improvements to ensure smooth program operations.• Spearhead the resolution of participant billing and eligibility issues, including processing financial assistance requests, with a focus on participants affected by the COVID-19 pandemic.• Streamlined system improvements for billing and participant enrollment by collaborating on the HSF Connect project, ensuring accuracy and reducing system discrepancies.• Develop and deliver comprehensive training programs for new assistors, enhancing competency and ensuring adherence to program rules and processes.• Oversee participant and provider communications, ensuring timely updates regarding changes to pharmacy benefits, participant extensions, and reinstatements.• Manage monthly and quarterly reporting for HSF program activities, leveraging data to inform strategic decision-making and program improvements.• Collaborate with internal teams and external stakeholders, including data analysts, to ensure accurate data reporting and effective issue resolution.• Participate in HSF strategic planning, contributing to the development of annual project roadmaps and key program initiatives.• Lead efforts to update HSF collateral, including the website and Medical Home Directory, ensuring participants and providers receive the most up-to-date information.• Support billing processes, assist with financial system enhancements, and validate improvements during User Acceptance Testing (UAT).• Enhanced program efficiency by developing and monitoring operational processes, including participant eligibility, enrollment, and billing. Show less

San Francisco, California

• Acted as the trusted point of contact for Healthy San Francisco participating providers and Medical Homes, ensuring smooth collaboration with the SFHP Customer Service team to resolve participant complaints within two business days.• Coordinated and updated participant materials, including the HSF Medical Home Directory and website, ensuring participants had access to accurate and timely information.• Supported the HSF Program Management team by generating monthly, quarterly, and… Show more • Acted as the trusted point of contact for Healthy San Francisco participating providers and Medical Homes, ensuring smooth collaboration with the SFHP Customer Service team to resolve participant complaints within two business days.• Coordinated and updated participant materials, including the HSF Medical Home Directory and website, ensuring participants had access to accurate and timely information.• Supported the HSF Program Management team by generating monthly, quarterly, and annual reports, identifying key trends and operational insights to inform program strategy.• Optimized billing processes by managing invoicing for participants, applying financial waivers, and verifying grant payments for providers, contributing to program efficiency.• Assisted with medical home capacity management by sending bi-weekly updates on available participant slots, ensuring providers operated within capacity limits.• Played a key role in resolving escalated provider issues and inquiries, coordinating with stakeholders to address challenges promptly and effectively.• Managed HSF documentation, maintaining internal SharePoint sites and ensuring that all process flows, desktop procedures, and reports were up to date and accessible to stakeholders.• Provided support for a variety of projects, including health policy updates, user experience research, and system enhancements, improving overall program delivery and participant satisfaction. Show less

Sacramento, California

• Supported the Center for Healthy Communities – Chronic Disease Control Branch in executing the Centers for Disease Control and Prevention (CDC) 1815 Grant: "Improving the Health of Americans Through Prevention and Management of Diabetes and Heart Disease and Stroke" (CDC RFA-DP18-1815PPHF18), with a focus on diabetes management and type 2 diabetes prevention strategies.• Contributed to improving access and participation in the American Diabetes Association (ADA)-Recognized and American… Show more • Supported the Center for Healthy Communities – Chronic Disease Control Branch in executing the Centers for Disease Control and Prevention (CDC) 1815 Grant: "Improving the Health of Americans Through Prevention and Management of Diabetes and Heart Disease and Stroke" (CDC RFA-DP18-1815PPHF18), with a focus on diabetes management and type 2 diabetes prevention strategies.• Contributed to improving access and participation in the American Diabetes Association (ADA)-Recognized and American Association of Diabetes Educators-Accredited Diabetes Self-Management Education/Support (DSMES) programs in underserved communities.• Assisted healthcare organizations in implementing systems to identify individuals with prediabetes and refer them to CDC-recognized lifestyle change programs aimed at preventing type 2 diabetes.• Facilitated the California Prevent Diabetes: Screen, Test, Act Today™ (CA PDSTAT) Quarterly Webinar in December 2019, providing key insights and resources to local health departments, pharmacies, and healthcare providers.• Evaluated and ensured ADA compliance for government publications, reports, and surveys, enhancing accessibility of information shared with a wide range of stakeholders, including local health departments, contractors, and community health organizations. Show less

San Francisco, California

Movement Disorder and Neuromodulation Center• Delivered exceptional patient care by managing patient check-ins, triaging calls, and providing administrative support to physicians, ensuring efficient clinic operations.• Proficient in APeX (UCSF’s electronic health record system) for scheduling, registration, and insurance verification, ensuring seamless patient flow and accurate documentation.• Assisted with healthcare insurance and payor plan management, ensuring that patient… Show more Movement Disorder and Neuromodulation Center• Delivered exceptional patient care by managing patient check-ins, triaging calls, and providing administrative support to physicians, ensuring efficient clinic operations.• Proficient in APeX (UCSF’s electronic health record system) for scheduling, registration, and insurance verification, ensuring seamless patient flow and accurate documentation.• Assisted with healthcare insurance and payor plan management, ensuring that patient information was correctly entered and verified for appointments and billing purposes. Show less

San Mateo, Ca

• Delivered one-on-one behavioral interventions using Applied Behavior Analysis (ABA) to teach communication, social, and daily living skills, effectively reducing problematic behaviors in home, school, and community settings.• Collaborated with clients, families, and other health professionals, adapting interventions to meet individual needs and ensure personalized care.• Worked independently and as part of a team, efficiently delegating responsibilities and contributing to the… Show more • Delivered one-on-one behavioral interventions using Applied Behavior Analysis (ABA) to teach communication, social, and daily living skills, effectively reducing problematic behaviors in home, school, and community settings.• Collaborated with clients, families, and other health professionals, adapting interventions to meet individual needs and ensure personalized care.• Worked independently and as part of a team, efficiently delegating responsibilities and contributing to the development of strategies to assist clients in achieving behavioral goals.• Conducted research to identify new techniques and approaches, continuously improving the effectiveness of interventions for diverse client needs. Show less

Hayward, California

Peer Advocates for Wellness (PAW) is an internship opportunity for CSUEB students to work under the Student Health & Counseling Services (SHCS). The objectives of a PAW Intern are to provide information, peer support, outreach, presentations & resources to students about health and wellness issues.As a PAW Intern, my duties include:• Delivered health and wellness presentations to CSUEB classes and student organizations, raising awareness on topics such as mental health, nutrition… Show more Peer Advocates for Wellness (PAW) is an internship opportunity for CSUEB students to work under the Student Health & Counseling Services (SHCS). The objectives of a PAW Intern are to provide information, peer support, outreach, presentations & resources to students about health and wellness issues.As a PAW Intern, my duties include:• Delivered health and wellness presentations to CSUEB classes and student organizations, raising awareness on topics such as mental health, nutrition, and stress management.• Organized and participated in campus health events and observances, engaging with the student body and promoting wellness resources across campus.• Assisted students during weekly office hours at the Student Health Center and the Wellness Center at RAW, providing peer support and connecting them with relevant health resources.• Developed strong leadership, communication, and event planning skills through active participation in wellness advocacy efforts and outreach activities.• Advocated for student wellness concerns, helping to create a supportive and informed campus community. Show less

San Francisco Bay Area

• Managed daily operations, including scheduling, inventory ordering, and maintaining a positive team dynamic among staff members (Bobaristas).• Led team meetings, attended Manager Meetings, and communicated key business objectives to staff, ensuring smooth and efficient store operations.• Prepared ingredients, made tea, and managed food items throughout the day to ensure quality and consistency.• Delegated tasks effectively and resolved conflicts in a timely manner to maintain a… Show more • Managed daily operations, including scheduling, inventory ordering, and maintaining a positive team dynamic among staff members (Bobaristas).• Led team meetings, attended Manager Meetings, and communicated key business objectives to staff, ensuring smooth and efficient store operations.• Prepared ingredients, made tea, and managed food items throughout the day to ensure quality and consistency.• Delegated tasks effectively and resolved conflicts in a timely manner to maintain a high level of customer service and operational efficiency.• Developed skills in strategic planning, quality improvement, and problem solving while managing diverse groups of staff and customers. Show less

San Francisco Bay Area

• Provided exceptional customer service, sharing tea knowledge and assisting customers with purchases to ensure a welcoming store experience.• Managed standard back-bar duties, including food and drink preparation, maintaining cleanliness of equipment, and handling trash, compost, and recycling.• Led shifts by delegating tasks to fellow Bobaristas, ensuring operational efficiency and excellent service during high-traffic periods.• Collaborated with team members to resolve issues… Show more • Provided exceptional customer service, sharing tea knowledge and assisting customers with purchases to ensure a welcoming store experience.• Managed standard back-bar duties, including food and drink preparation, maintaining cleanliness of equipment, and handling trash, compost, and recycling.• Led shifts by delegating tasks to fellow Bobaristas, ensuring operational efficiency and excellent service during high-traffic periods.• Collaborated with team members to resolve issues, maintain a clean work environment, and uphold company standards of quality and service. Show less

Lawrence, Ma

A socially directed research program that provides scientific and technological internships to students from different regions of the United States. The placement of internships is located in the greater Boston and Cambridge area. Station1's primary focus is on establishing an inclusive and diverse environment within the STEM field. They aim to build science and technological communities that base their research on a foundation of inclusive design, diversity, and social impact.

Greater Boston Area

“Commense is pioneering a deep understanding of the microbiome early in life and its fundamental role in promoting a lifetime of health. Drawing insights from natural exposures to beneficial microbes, Commense is developing approaches to guide the priming, seeding, and maintaining of the microbiome in infants and children.”As a Research Intern, my duties include:• Developed and assessed the viability and stability of microbial bugs.• Participated in the optimization of growth… Show more “Commense is pioneering a deep understanding of the microbiome early in life and its fundamental role in promoting a lifetime of health. Drawing insights from natural exposures to beneficial microbes, Commense is developing approaches to guide the priming, seeding, and maintaining of the microbiome in infants and children.”As a Research Intern, my duties include:• Developed and assessed the viability and stability of microbial bugs.• Participated in the optimization of growth conditions of different bacterial strains for drug development.• Supported Commense’s platform to translate basic research and transitional medicine discoveries into effective treatments for maternal mothers and their infant’s health. Show less

Daly City

• Provided high-quality care for patients with acute and chronic kidney failure, ensuring their comfort and safety during treatment.• Measured and recorded vital statistics, performed patient observations, and managed machine setup and cannulation procedures.• Delivered compassionate and professional outpatient dialysis services, fostering a supportive environment for patients.

Master Of Public Health - Mph, Community And Public Health Practice, 4.0

Activities and Societies: USF Epsilon Alpha Chapter of the Delta Omega Honorary Society in Public Health Velardez, Maya Gomez, "Evaluating.

Bachelor'S Degree, Health/Health Care Administration/Management, 3.77

Associate Of Science (A.S.), Behavioral Sciences, 3.58

Associate Of Science (A.S.), Science & Math, 3.58

Activities and Societies: Alpha Gamma Sigma Honors Society

Patient Care Technician Certificate, Hemodialysis, 4.0

I finished a 5 month program to obtain my certification as a Hemodialysis Technician.