Developing strategic partnerships for global clientsSolutions offering and proposal managementContract and partnership governance

• Managing Sitel Sofia operations for 9 global clients and world known brands with 700+ employees• Enhancing and developing of employees satisfaction and talent management • Responsible for profitable business growth across all clients with in the site• Financial forecasting and strategic resources planning• Maintaining and strengthening client relationships

• New site implementation, building effective teams and coaching local management team• Implementing and supervising operationally several new campaigns • Supporting and developing the different position levels• Identifying the right mix of investments and partnerships • Introducing Global Operating System processes for successful delivery of site operations• Financial forecasting of projects profitability

• Implementing the expansion of Global client – Mobile phone producer• Managing project of 230 employees and 17 Team managers as direct reports• Coaching and developing direct reports• Sharing best practices for successful and consistent operational management between campaigns on site• Responsible for KPIs delivery, stakeholders and client satisfaction• Collaborating internally and externally with counterparts for business development and growth

• Managing multi-lingual and multi-channel campaign for Global client – Mobile phone producer• Optimizing resource and skills utilization• Providing leadership, development and coaching to Team Managers• Contributing to the design and implementation of client programs• Developing an operational planning (including staffing)• Maintaining and developing operational statistics, financial management information and results reporting• Ensuring that SLA’s and commitments of the client’s contract are met• Reviewing management reports and suggesting resolutions for improvements in productivity, service quality and profitability

• Researching and exploring the market of real estates in Bulgaria• Representing the company at international real estate’s fairs • Client management services • Sourcing new partners• Building trustful long-term relationships in property management • Coordinating the activities between the offices in Sofia and Dublin• Management of Sofia office

Managing all operational matters and quality performance of the service specialistsProviding the warranty and post warranty servicesNegotiating and concluding contracts with customers for post warranty services of the phone systemsSupervising and managing financial performance of the departmentImplementing and monitoring ISO 9001 certification

• Screening foreign markets for materials used in electricity production• Negotiating prices and concluding contracts with suppliers• Organizing logistics and financing via bank credit notes the material deliveries