Maya Zeltser Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Navigated and organised for smooth operation of the four clinic locations• Developed and implemented procedures to allow for more efficient and uniform processes across all four clinics• Identified and made recommendations regarding the clinic operation processes• Assisted the Directors in implementing key changes to the clinic’s policy and procedures• Created manuals and instructions for admin staffOrganised for and provided training to staff on software tools to facilitate coordinated operation of all clinic locations

St Kilda East, Victoria, Australia

● Established good rapport with the customers and provided a supportive and welcoming atmosphere for the excellent customer experience;● Successfully managed busy reception area, including during the times of staff shortage;● Organized the workload in an efficient manner to provide for the smooth clinic day-to-day operation;● Developed and implemented COVID-19 related strategies and policies for the clinic.

Melbourne, Australia

● Established the efficient procedures for medical records assignment and management;● Recognized for good time-management skills and ability to work efficiently under the pressure.

Volgograd Region, Russian Federation

• Coordination of activities of the departments of the respective division, i.e. arrangement for meetings, notification of the participants of the meeting, preparation of the materials for the meeting;• Conducting of business correspondence, both internal and external;• Communication with the customers and employees in person and via phone and email, provision of necessary assistance; • Documentation maintenance (registration of incoming and outgoing mail, control over execution of the document in accordance with the specified terms, keeping the records);• Arrangement for business trips;• Preparation of periodic reports, data analysis and management;• Placing orders for office supplies and essentials;• Translation of correspondence, reports and other documentation.

Volgograd Region, Russian Federation

• Translation of written materials such as documentation (detail documentation, tender documentation, design documentation), contracts, invoices, legal documents, invitation letters, faxes, catalogues, presentations, equipment lists, specification sheets, diagrams, tables, figures, reports; • Conducting correspondence with foreign companies;• Localization of software and accompanying technical documents to adapt them to another language and culture;• Study and translation of science articles (exploration, engineering, drilling, construction, processing);• Revision and correction of translated materials;• Interpretation of oral communication from one language to another aloud or using electronic equipment;• Communication with English-speaking customers via telephone;• Interpretation during negotiations, presentations and business meetings.

Volgograd Region, Russian Federation

• Provided reaching sales target and customer support for the software product;• Identified potential customers within the designated market;• Developed plans to reach targets;• Managed customer complaints;• Successfully promoted the product.

Certificate Iv In Bookkeeping And Accounting, Accounting And Finance

Graduate Certificate Of Data Analytics

Diploma, Business Administration And Management, General

Specialist, Marketing

RIMA-A Marketing

Bachelor Of Arts (B.A.), English Language And Literature, General