Program Manager
Oakland, California, Us
Within National Facilities Services (NFS): Managed internal and external messaging Capital Projects Service Delivery division• Subject matter expert for facilities and real estate holding portfolio information and data• Portfolio size: 39 hospitals, 680 medical office buildings, 49 support buildings, 583 acres in land assets• Developed and managed program, working independently with goal of bridging communication and information sharing gap amongst internal and external stakeholders such as real estate, landlords, facilities design and construction, legal counsel, and the public affairs, government and community relations, communications, and media entities, proactively using judgment to mitigate risks, promote transparency, and strengthen brand awareness within community• Conception of program charter, scope of work, schedule, processes, procedures, systems, tools and templates• Successfully led 80-participant launch summit with 92% attendance rate and attained excellent rating in post-event survey• Facilitated monthly Regional Vice President IFM Leadership Team meetings• Identified potential information sharing and communications risks, such as missing board approval dates or dates that have been communicated externally, community relations issues, labor relations issues, and co-developed mitigation strategies• National Communications Advisory Team (NFS CAT) Team member, developed internal and external written communication, presentations, and detailed reports for conferences such as National Healthcare Design Conference and Preferred Provider Symposiums, ensuring learning objectives and messaging were consistent and met KP brand standards• Monitored and reported on proposed legislation and regulations, changes in city master plans, new CEQA requirements, etc.• Performed entitlements and zoning due diligence, authored conditional use permit packages, all approved at counter
