Maya Cantor Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

-Operations executive in a fast-paced, growing fintech company with over 500,000 users-Communicate with customers—explaining our product and answering queries about set up though support chat, telephone, and Email-Handle sensitive information regarding user’s finances and investments-Trained in KYC (‘Know your Customer’) procedures-Experience running compliance checks in investment onboarding-Manage of our peer-to-peer lending investment feature: Processing investment and sellout requests and communicating with our key partner and customers -Manage company’s social media pages on Facebook, Instagram, and Twitter: Answering queries and making key announcements regarding features and changes-Every quarter establish key performance indicators (KPIs) with the rest of my team: Goal to improve the pace and quality of the operations team-Communicated with key partners in data aggregation -Write an operations manual -Built and improved the new help centre and regularly updating it-Weekly meeting with operations manager for performance and product feedback -Conducted quantitative and qualitative research on customer queries and feedback and presented it other teams in monthly meetings to convey feedback on the product-Introduced Answer Bot to our Support live chat—saving teammates 27 hours and 618 customer hours

The Woodlands, Texas

-Manage front desk duties, which includes: customer service and sales-Processed total cashflow at the end of the day-Promote customer loyalty through building relationships-Assist in cleanup and setup for the next customer

The Woodlands, Texas

-Manage meat counter -Manage stock in the meat department: organising, preparation, and replenishing-Assist with closing, which includes: Cleaning area and organising stock

Antigua, Guatemala

-Manage front desk duties, which include: customer service, cashiering, and sales-Promote customer loyalty through building relationships and providing individualised workspace plans-Sell memberships and packages and providing tours-Plan and promoted events

The Woodlands, Texas

-Engage in customer service including: giving advice, payments, and returns-Promote customer loyalty through building relationships and selling our reward programme -Organise inventory and cleaned up the store

Antigua, Guatemala

-Manage the research of grants that this new school was qualified for-Successfully found around 15 grants the school was qualified for; valued around $90,000

Undergraduate, International Relations And Affairs, 2.1

International Relations And Affairs, 3.64

Studied abroad in London first semester with the "N.U. in London" programme. Transferred out.

Spanish Language, Grado C

Spanish language school in Antigua, Guatemala from November 2017 to December 2017. Purpose was mainly to polish my grammar to allow.

B2.3

French Language school. From July to October 2017.

High School, 4.13

Activities and Societies: -French Club -Model U.N. -Japanese Club -Japanese Honour Society -National Honour Society -National English.