• Conduct comprehensive research on over 15 healthcare-related mobile applications, producing a detailed comparative analysis encompassing more than 30 specific capabilities to inform strategic decisions and enhancements.• Investigate and evaluate over 10 medical management software platforms, health administration systems, adjudication software, and medical repricers. Document key features, integration capabilities, and PEPM costs where applicable, providing a thorough overview for stakeholder consideration.• Efficiently schedule and manage internal and external meetings using Zoom and Microsoft Teams, ensuring seamless coordination and optimal utilization of participants’ time.• Record comprehensive meeting minutes and distribute them to relevant stakeholders. Track and update action items, diligently following up to ensure timely completion and delivery of results.• Develop and issue Requests for Information (RFIs), maintaining extensive communication with vendors to ensure timely receipt of responses and facilitating informed decision-making processes.• Draft and refine job descriptions for positions within the Reference-Based Pricing (RBP) department. Collaborate closely with the Senior Vice President and the Human Resources department to finalize and publish these descriptions on LinkedIn and Indeed.• Assign and oversee the progress of over 10 tasks delegated to the summer intern, conducting weekly 30-minute check-in discussions to monitor and support their development.• Research and compile a list of over 30 potential candidates for open positions within the RBP department, utilizing advanced search engine optimization (SEO) techniques and sophisticated filtering tools on LinkedIn.• Design and document process workflows for both emergency and non-emergency medical facilities and doctor visits, as well as a detailed claim process flow map, using LucidChart to enhance operational efficiency and clarity.

• Tracked, updated, and meticulously maintained a database of over 300 invoices and vendor management data using Excel. Imported this data into Power BI to create and design custom reports, which were utilized during quarterly executive budget review meetings.• Recorded detailed meeting minutes and collaborated with the IT Project Manager to consolidate, finalize, and distribute them to the appropriate personnel, ensuring accurate and comprehensive documentation of discussions and decisions.• Documented quarterly initiatives, tasks, and projects in Microsoft Planner, assigning responsibilities to relevant personnel as needed. Coordinated closely with the IT Project Manager to ensure timely completion of tasks and adherence to project timelines.• Developed comprehensive training materials for the usage of various Microsoft products, delivering presentations to over 300 employees and distributing materials to practice leaders across departments for wider dissemination.• Reviewed, edited, and updated over 50 policy, standard, procedure, and guideline documents in collaboration with the Chief Information Security Officer, ensuring accuracy and compliance with organizational standards.• Designed and authored the IT quarterly newsletter, working closely with the Chief Information Officer, IT Project Manager, Help Desk, and other IT team members. Distributed the finalized newsletter to over 500 employees, ensuring effective communication of key updates and initiatives.• Conducted in-depth research on over 20 technology-related applications, generating a comparative analysis based on monthly and annual costs, predicted cost savings, and capabilities, to support informed decision-making and strategic planning.

• Conduct comprehensive sessions with high school students to brainstorm ideas, develop outlines, draft initial versions, and meticulously refine common application, supplemental, and school-specific essays to ensure readiness for submission.• Deliver thorough and insightful feedback aimed at enhancing the overall flow, clarity, structural coherence, adherence to the given prompts, and the readability of each essay, thereby elevating the quality of the student’s written work.• Arrange and conduct meetings both in person and via digital platforms such as phone calls and Zoom, ensuring feedback is conveyed efficiently and effectively, while addressing any questions or concerns students may have throughout the revision process.• Undertake detailed research into school-specific guidelines, requirements, and supplemental essay prompts on an individual student basis, ensuring each essay aligns perfectly with the expectations of the respective institutions.• Establish and manage a timeline with clear deadlines, ensuring that all materials are developed and refined well in advance of the application due dates, providing students ample time for thoughtful revisions.

• Undertook the revision of over 20 outdated forms to enhance comprehensibility, accessibility, and alignment with the organization’s updated mission statement and strategic goals, ensuring they effectively serve their intended purposes.• Participated in virtual informational sessions and completed online training simulations to gain access to Family Promise National’s volunteer recruitment and training platform. Took charge of enrolling new volunteers onto the platform and meticulously tracked their progress on required trainings, ensuring a seamless onboarding process and adherence to organizational standards.• Organized and transcribed over 100 voicemails from individuals and families seeking resources related to homelessness, domestic violence, or food drives. Recorded the details in a structured Excel spreadsheet and proactively reached out to callers to gather additional information or provide necessary assistance, demonstrating attentiveness and empathy in addressing community needs.• Maintained active engagement across all social media platforms including Facebook, Instagram, and Twitter, curating and publishing content aimed at raising awareness and addressing the challenges associated with homelessness. Conducted thorough online research to source relevant material and devised impactful posts to foster community engagement and support.• Utilized advanced graphic design skills to create a distinctive logo in Photoshop for the Hops Against Homelessness annual fundraiser, effectively capturing the essence of the event and enhancing its visual identity, thereby contributing to the success of the fundraising initiative.

• Engaged in meticulous proofreading, comprehensive editing, and the provision of tailored feedback for a substantial volume of over 500 college application essays. Ensured each essay reflected the applicant's distinct voice and effectively communicated their personal narrative, academic aspirations, and unique qualities to admissions committees.• Demonstrated exceptional proficiency and efficiency in reviewing essays, resulting in the attainment of a production bonus for consistently meeting and exceeding quality standards within tight deadlines. Recognized for the ability to maintain accuracy and attention to detail while managing high workloads, thereby contributing to the overall success of the essay review process.

• Provided personalized assistance to more than 30 exploratory students in researching, selecting, and organizing their course schedules for upcoming semesters, ensuring alignment with their academic interests and career goals. Offered tailored recommendations to optimize their educational experiences and foster academic success.• Engaged as a guest speaker in over 5 different classes to advocate for the benefits of the exploratory program, offering insights into major and minor requirements, and addressing students' inquiries to facilitate informed decision-making regarding their academic paths. Leveraged expertise to encourage exploration and interdisciplinary learning.• Acted as a mentor to more than 40 students throughout the semester, actively participating in their exploratory classes and providing invaluable guidance and resources to enhance their understanding of the program and its opportunities. Offered ongoing support by addressing questions, assisting with assignments, and facilitating connections with peer leaders and staff members experienced in relevant fields.• Volunteered at various extracurricular events aimed at fostering connections among exploratory students outside the classroom setting. Contributed to creating a supportive and inclusive community by facilitating interactions and networking opportunities, ultimately enhancing the overall student experience within the exploratory program.

• Provided attentive supervision and guidance to a diverse group of over 80 campers during various activities, fostering a safe and inclusive environment conducive to personal growth and development. Demonstrated strong leadership qualities while overseeing campers both on-site and during off-site excursions, ensuring their well-being and engagement.• Orchestrated and facilitated engaging activities tailored to the interests and abilities of campers, fostering a sense of enthusiasm and participation among attendees. Employed effective communication and motivational techniques to encourage campers to actively engage in activities, promoting teamwork, creativity, and social interaction.• Collaborated closely with Group Leaders to meticulously plan and execute internal and external camp events, leveraging strategic coordination and organizational skills to ensure seamless logistics and enhance the overall camp experience. Prioritized safety protocols while promoting a sense of excitement and enjoyment among participants.• Contributed to the cleanliness and maintenance of camp facilities and property, undertaking various tasks to preserve the camp environment and uphold standards of cleanliness and functionality. Demonstrated a commitment to maintaining a welcoming and conducive atmosphere for campers and staff alike.• Demonstrated dedication and initiative by volunteering to assist with additional evening events hosted by the camp for the families of participating campers, extending hospitality and fostering a sense of community and belonging among attendees. Displayed a commitment to going above and beyond to enhance the overall camp experience for all stakeholders.

• Provided effective leadership and supervision to a team of 4-5 camp counselors, overseeing their performance and professional development throughout a 10-week period. Managed the daily activities and interactions of between 40-60 campers, demonstrating strong organizational and interpersonal skills to ensure a safe, enriching, and inclusive camp environment.• Prioritized the safety, development, and overall well-being of campers by implementing comprehensive safety protocols and maintaining meticulous records of incidental occurrences and behavioral reports. Proactively addressed camper disputes and challenges, collaborating with counselors to devise and implement effective conflict resolution strategies and fostering a positive and supportive camp culture.• Acted as a liaison between campers, parents, guardians, and fellow staff members, facilitating open and transparent communication to address camper concerns and ensure a collaborative approach to problem-solving. Demonstrated empathy and professionalism in discussing camper-related matters and providing updates on their progress and experiences at camp.• Recorded and tracked dietary restrictions and allergies among campers, ensuring strict adherence to individualized meal plans and dietary requirements. Verified the accurate distribution of meals and snacks, maintaining a vigilant approach to food safety and allergen management to safeguard the health and well-being of all campers.• Demonstrated a commitment to community engagement and volunteerism by actively participating in evening events hosted by the camp for the families of participating campers. Volunteered time and expertise to enhance the overall camp experience for campers and their families, fostering a sense of connection and camaraderie within the camp community.

• Engaged with and provided exemplary service to a diverse clientele, greeting and responding to over 100 customer requests through various channels including in-person interactions, email correspondence, and telephone communication. Demonstrated professionalism and attentiveness in addressing customer inquiries and facilitating bookings and rentals of camp property.• Efficiently processed and managed over 50 memberships, meticulously recording physical and electronic payments while proactively addressing and resolving membership-related concerns. Demonstrated proficiency in financial transaction processing and adherence to established protocols to ensure accuracy and accountability.• Undertook a range of administrative duties to support the smooth operation of the Welcome Center, including the collection and distribution of mail, organization of physical and digital file storage systems, and the maintenance of up-to-date records. Demonstrated meticulous attention to detail and a proactive approach to maintaining orderly and efficient office processes.• Conducted research on potential partner opportunities, collated and transcribed voicemail messages and other data into comprehensive spreadsheets, and assisted in updating the camp website. Demonstrated strong research and data management skills, contributing to informed decision-making and effective communication strategies.• Ensured the Welcome Center maintained a welcoming and professional environment at all times, maintaining cleanliness and organization while also managing office supplies. Demonstrated a commitment to customer satisfaction and positive impressions through the maintenance of a clean, neat, and customer-friendly workspace.

• Welcomed customers and provided personalized assistance throughout their visit, adeptly managing a range of transactions including processing physical and digital payments, facilitating refunds, and meticulously documenting all transactions on comprehensive balance sheets. Demonstrated precision and accountability in financial record-keeping to ensure accuracy and compliance.• Streamlined the membership process by efficiently processing applications and promptly addressing customer inquiries, demonstrating a commitment to delivering exceptional service and fostering positive customer relationships. Utilized effective communication skills to provide timely and accurate information, enhancing the overall customer experience.• Actively promoted camp events and opportunities by distributing event fliers and engaging with customers to provide detailed information about upcoming activities. Demonstrated initiative in identifying and seizing opportunities to enhance customer engagement and participation in camp offerings.• Upheld a high standard of cleanliness and organization in both indoor and outdoor facilities, ensuring a welcoming and customer-friendly environment. Demonstrated attention to detail and proactive maintenance by regularly cleaning and restocking supplies, contributing to a positive and inviting atmosphere for customers.• Engaged in manual labor tasks such as assembling over 300 produce boxes used for hayrides, demonstrating physical dexterity and a willingness to contribute to various aspects of camp operations. Exhibited a strong work ethic and dedication to supporting the camp's activities and initiatives.• Demonstrated flexibility and dedication by volunteering to work overtime during low-staffed periods, displaying a commitment to maintaining operational efficiency and ensuring exceptional service delivery even during challenging circumstances. Showcased a proactive and adaptable approach to meeting the needs of the camp and its customers.