Senior Ipt Change And Release Manager
Current
Oct 2022 - Present
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Mayada Farid Email & Phone Number
Senior IPT Change and Release Manager
at
Orange Business Services
LinkedIn matched
✓ Verified July 2026
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Current company
Role
Senior IPT Change and Release Manager
Location
Cairo, Egypt
Who is Mayada Farid? Overview
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Quick answer
Mayada Farid is listed as Senior IPT Change and Release Manager at Orange Business Services, based in Cairo, Egypt. AeroLeads shows a matched LinkedIn profile for Mayada Farid.
Mayada Farid previously worked as IPT Change and Release manager at Orange Business Services and B2GAAS Change and release Manager at Orange Business Services. Mayada Farid holds Post Graduate Diploma In Electronics And Communication Engineering from Misr International University.
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Orange Business Services
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Profile bio
About Mayada Farid
Mayada Farid is a Senior IPT Change and Release Manager at Orange Business Services. She possess expertise in teaching, customer experience, uccx, agility, itil v4 and 11 more skills.
Listed skills include Teaching, Customer Experience, Uccx, Agility, and 12 others.
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5 roles
Mayada Farid work experience
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Aug 2022 - Oct 2022
B2Gaas Change And Release Manager
• Manage change and release activities on IPT Cisco platform for international customers.• Perform feasibility study and risk assessment of new changes/releases.Initiate Change Advisory Board (CAB) with all stakeholders to discuss change/release management activity.• Schedule change projects and ensure availability of required resources (human, hardware or software).• Interface with different teams involved in the change activities ensuring successful release/ change.• Review all change projects for effectiveness and efficiency. • Lead continual improvement plans for Enterprise Telephony Change Management.• Update LLD documents to reflect the implemented changes.• Validate all changes technically.• Handle projects (ex: Site reallocation, Site decommissioning and Cluster decommissioning).
Sep 2018 - Aug 2022
Incident Management Specialist
• Work on Cisco IPT solution.• Provide technical support for HAPAG-Lloyd, Amadeus and Singapore Airlines customers and owns their chronic and complex incidents/problems.• Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.• Provide regular updates For the customer in order to meet performance objectives.• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.• Perform technical escalations according to company procedures.• Monitor systems, customer networks and products and deal with alerts and events as appropriate.• Liaise and refer issues to correct/relevant entities when needed.• Document all troubleshooting and case management actions via the electronic case management system.• Undertake any other reasonable task as assigned.• Ability to build relationships with peer and management levels both with clients and company management.• Determination to to process tasks according to predefined processes is essential.
Jan 2017 - Sep 2018
Teaching Assistant
Teaching the following courses• In engineering department (Analog Communication (Lab),EngineeringMathematics II, Discrete Statistics Probability I, Continuous StatisticsProbability II.)• In business department ( Introduction to Mathematics, Principles ofMathematics, Business Statistics)
Nov 2014 - Jan 2017
2 education records
Mayada Farid education
Post Graduate Diploma In Electronics And Communication Engineering
Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering, 3.34
FAQ
Frequently asked questions about Mayada Farid
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What company does Mayada Farid work for?
Mayada Farid works for Orange Business Services.
What is Mayada Farid's role at Orange Business Services?
Mayada Farid is listed as Senior IPT Change and Release Manager at Orange Business Services.
Where is Mayada Farid based?
Mayada Farid is based in Cairo, Egypt while working with Orange Business Services.
What companies has Mayada Farid worked for?
Mayada Farid has worked for Orange Business Services and Misr International University.
How can I contact Mayada Farid?
You can use AeroLeads to view verified contact signals for Mayada Farid at Orange Business Services, including work email, phone, and LinkedIn data when available.
What schools did Mayada Farid attend?
Mayada Farid holds Post Graduate Diploma In Electronics And Communication Engineering from Misr International University.
What skills is Mayada Farid known for?
Mayada Farid is listed with skills including Teaching, Customer Experience, Uccx, Agility, Itil V4, Customer Satisfaction, Incident Management, and Ccna.
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