Mayada Ibrahim is a Managing Editor at 52 Walker. She possess expertise in translation, copywriting, typesetting, writing, corporate branding and 22 more skills. She is proficient in Spanish. Colleagues describe her as "I’d like to highlight specifically the skills and qualities of Mayada that set her apart as an excellent employee, especially for any customer-focused work, and what makes her a delightful person to work with. In my role as Mayada’s previous manager at Moz on the Customer Success/Onboarding team, she has demonstrated effective communication skills despite the challenge of working remotely. Her level of accountability for deadlines and ability to work independently have always impressed me. She clearly documented her goals, showing me consistent progress along the way, until a projects were completed. Feedback, both positive and critical, have always been welcomed; she strongly believes in growth mindset and wants to improve in her roles/responsibilities in general. Most importantly too, she takes work with customers and customer satisfaction seriously. She has consistently earned CSat scores in the 90%+ range, edited our email campaigns to be more navigable and action-oriented (yielding higher click-through rates), and surveyed international customers to test demand of our product beyond the US and UK. Her creative work also involved visually fun and on-brand video and gif creation to better guide customers through more complex tools/processes in-app. This covers only some of the positive aspects about Mayada. If ever there is a need to reach out to me for further questions, don't hesitate! April Rivera Onboarding Specialist Team Lead, Moz" and "Mayada was one of the first remote onboarding specialists I hired to support international Moz customers by offering consultative 1:1 walkthroughs, and it was such a treat to work with her. Despite the fact that she did not come to Moz with extensive SEO experience, she immediately dove headfirst into independently learning best practices and processes. In addition to regularly delivering excellent walkthroughs to customers, Mayada identified several areas that the team could improve its processes through automation. She also proactively took ownership of auditing and suggesting edits to improve the team's in-app and email outreach. I really admired her drive to improve the experience of customers and our team, and I'd love to work with her again!"