Mayada Merdan Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Market Analysis and Research: Conduct thorough market research and analysis to stay abreast of trends,pricing dynamics, and demand-supply fluctuations within Dubai Hills Estate. Utilize this data to informclient.
• Client Management: Build and maintain strong relationships with clients, understanding their uniquepreferences and objectives. Provide personalized guidance and support throughout the buying or sellingprocess, ensuring.
• Property Valuation and Pricing: Assess the value of properties within Dubai Hills Estate accurately,considering factors such as location, amenities, and market trends. Develop competitive pricing strategiesto maximize.
• Marketing and Promotion: Develop comprehensive marketing plans to showcase properties effectively topotential buyers. Utilize various channels, including online platforms, social media, and networkingevents, to.
• Negotiation and Deal Closure: Skillfully negotiate terms and conditions on behalf of clients, aiming tosecure favorable deals while maintaining professionalism and integrity. Guide clients through thenegotiation.
• Documentation and Compliance: Oversee the preparation and review of legal documents, contracts, andagreements related to property transactions. Ensure compliance with regulatory requirements andindustry standards to.

Dubai, United Arab Emirates

• Team Leadership: Lead and motivate a team of 10+ customer service representatives, providing guidance,coaching, and support to ensure high performance and productivity levels. Foster a positive team culturefocused on.
• Mobile Number Portability (MNP): Oversee the MNP process, guiding customers through the seamlesstransfer of their mobile numbers to Virgin Mobile. Coordinate with internal departments and externalpartners to facilitate.
• Customer Escalations: Act as the primary point of contact for escalated customer issues, demonstratingempathy, professionalism, and problem-solving skills to resolve issues promptly and effectively. Utilizeadvanced.
• Technical Support: Provide expert technical support to customers, addressing a wide range of issuesrelated to changing ownership, roaming, network connectivity, and device troubleshooting. Leveragecomprehensive product.
• Ownership Changes: Facilitate ownership changes for customer accounts, ensuring compliance withregulatory requirements and internal policies.
• Performance Monitoring and Reporting: Monitor team performance metrics, including call handlingtimes, customer satisfaction scores, and resolution rates, to identify areas for improvement andimplement targeted coaching.

Dubai, United Arab Emirates

• Customer Service Management: Handle escalated customer inquiries and technical issues related to iOSproducts, ensuring prompt and effective resolution while maintaining Apple's high service standards.
• Training and Coaching: Conduct coaching sessions, one-on-one meetings, and training sessions toenhance team members' skills and knowledge, fostering a culture of continuous improvement andprofessional growth.
• KPI Development: Collaborate with senior management to draft KPIs for the team, establishing clearperformance metrics and targets aligned with organizational objectives.
• Performance Reporting: Create reports for senior management on team performance, including keyperformance indicators (KPIs) and customer interaction analytics, to drive strategic decision-making andprocess improvements.
• Technical Troubleshooting: Utilize technical expertise to troubleshoot and resolve complex issues withiOS products, providing guidance and support to team members as needed.
• Escalation Management: Assume ownership of escalated customer issues, providing expert resolutionand mediation for swift outcomes. Utilize advanced problem-solving skills to de-escalate tense situations.

Riyadh

• Inbound Call Handling: Serve as the first point of contact for customers contacting OSN for technicalassistance or billing inquiries related to their paid television services. Answer incoming calls promptly,greet.
• Technical Support: Diagnose and troubleshoot technical issues reported by customers, including but notlimited to signal reception problems, channel lineup discrepancies, and equipment malfunctions. Guidecustomers.
• Billing and Account Management: Assist customers with billing inquiries, subscription renewals, paymentprocessing, and account management tasks. Address billing discrepancies, clarify billing statements, andprovide.
• Product Knowledge and Upselling: Maintain a thorough understanding of OSN's television services,programming packages, promotional offers, and value-added features. Educate customers on productbenefits, upgrades, and.
• Issue Resolution and Escalation: Handle customer complaints, escalations, and service disruptions withprofessionalism and empathy. Follow established protocols and procedures to escalate unresolved issuesto higher.
• Quality Assurance and Compliance: Adhere to predefined quality standards, service level agreements(SLAs), and compliance requirements in all customer interactions. Document customer interactionsaccurately and.

Egypt

• Project Leadership and Coordination: Lead and coordinate cross-functional teams of engineers,designers, and technicians in the development and implementation of automotive wiring projects.
• Technical Design and Development: Collaborate closely with design engineers to translate conceptual designs into detailed wiring schematics, diagrams, and layouts. Ensure that wiring systems meet the technical.
• Timelines and Milestone Management: Develop and maintain project schedules, timelines, andmilestones to track progress and ensure adherence to project deadlines. Implement effective projectmanagement methodologies and.
• Prototype Development and Trials: Oversee the prototyping and testing phases of automotive wiring projects, coordinating trial runs, validation tests, and performance evaluations. Analyze trial data, identify areas for.
• Supplier Collaboration and Procurement: Liaise with external suppliers and vendors to procure wiring materials, components, and equipment necessary for project execution. Negotiate contracts, manage supplier.
• Quality Assurance and Testing: Establish rigorous quality control measures and testing protocols to verify the integrity, functionality, and safety of wiring installations. Conduct thorough inspections, audits, and.