 Prepare and deliver technical presentations explaining products or services to customers and prospective customers.  Confer with customers and engineers to assess equipment’s needed and determine system requirements.  Collaborate with sales team to understand customers’ requirements and provide sales support.  Secure and renew orders and manage delivery.  Provide after-sales support to help clients solve problems with the installed equipment.  Recommend improved materials or machinery to customers, showing how changes will lower costs or increase production  Support new products launch  Handle tenders documents and ensure proper submission.  Follow up on tenders from submission to award.

• Interact with customers to provide information in response to inquiries about products and services. • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Refer unresolved customer grievances to designated departments for further investigation. • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. • Solicit sales of new or additional services or products. • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. • Review insurance policy terms to determine whether a particular loss is covered by insurance. • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. • Order tests that could determine the causes of product malfunctions. • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Ensure coordination of communication between patients and families and medical staff. • Provide patients and families with information on hospital services, procedures and protocols. • Interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers. • Respond to patient inquiries regarding physicians and services. • Create and maintain liaison with insurance companies to inquire about payable or paid claims. • Analyze and interpret patient account data and facilitate payments. • Post patient demographic and financial entries into predefined hospital database. • Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly. • Teach patients to use healthcare equipment on their own or in a home environment. 3 • Assist patients with problems associated with hospital registration and admission. • Compile financial data and perform financial analysis assessments of uninsured patients. • Provide support by establishing payment arrangements for uninsured or underinsured patients. • Ensure that all concerns and complaints are directed to the concerned personnel with a hospital. • Perform crisis intervention duties with a view to facilitate resolutions. • Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability. • Effect change within the hospital system to ensure that patient experience is enhanced. • Suggest improvements to present hospital systems in a bid to make the system more workable. • Provide feedback to patients and families regarding their concerns and complaints