My current research agenda is focused on how IT solutions and services should be designed in a world going through digital transformation. My research seeks in-depth answers to research questions such as: What are the essential characteristics of the digitalization of IT services? In what way can service digitalization be achieved more cost-effectively and with predictable rate of success? How to leverage freely available implicit and explicit crowd-sourced user feedback for the evolution of digital technologies? What are the accessibility, security and resilience requirements of complex systems and how these systems’ architects know their architecture designs meet them? How to leverage large scale agile and DevOps processes to deliver the systems that society and organization deem essential in the era of digital transformation? If these questions sound interesting to you, we can think and discuss them together.As an empirical researcher, I have extensively explored the development process aspects of complex systems, primarily through the lens of requirements engineering. I work with companies to examine business sector specific challenges by using case studies and other empirical research methods. I authored more than 130 international journals, conference and book chapters publications, and was the guest editor of three special issues into different aspects of Requirements Engineering and Empirical Software Engineering in international refereed journals.