Maya Darrington Email & Phone Number

• I innovated and tailored testing processes for the ServiceNow platform while coaching offshore test engineers to ensure software quality.• I refined acceptance criteria for features and stories to improve test coverage and align with project objectives for the QA team. By monitoring the QA team, assessing risks, and developing test estimates and schedules, I identified key dependencies and constraints.• I developed and revamped the QA standards, repository, and documentation from inception, using Agile methodologies to optimize testing processes.• I enhanced the ServiceNow Automated Test Framework (ATF) for regression and upgrade testing, reducing manual testing efforts by 80% for the Vancouver and Washington upgrades.• I established and addressed testing requirements and performance metrics within a delivery team in collaboration with the Technology Development and Product departments.

• I worked closely with the Product Owner to direct UAT processes and defect resolution, overseeing all phases of quality management and validation projects.• I created and executed test plans for regression, UAT, and smoke testing using the Automated Test Framework (ATF), successfully resolving pending regression tasks.• I delivered update set deployments to production and handled TCR documentation and traceability matrices to manage weekly change requests as a Change Owner.• I strategized project plans, formulated validation approaches, and reviewed related documentation to assist the SDLC validation system.• I guided junior engineers in developing, strategizing, and implementing test scripts to accelerate project timelines.

• I crafted detailed Agile user stories, established acceptance criteria, and designed mockups while engaging with customers to incorporate their feedback.• I managed QA processes by formulating standards and leading project sign-off meetings with Product Owners and Developers.• I executed manual testing for front-end interfaces and verified database integrity.• I established and implemented test plans, including 100 ATF suites for testing within the company. By collaborating closely with Product Owners and Developers, I produced top-tier products, reducing post-launch defects and enhancing customer feedback.• I transformed business requirements into actionable documentation and catalog items, supporting Product Owners with features and tasks to drive project success.

• I directed the creation and implementation of test plans to reduce post-release issues.• I evaluated web applications and insurance platforms from the company and its partners through comprehensive QA testing.• I formulated databases and test cases in Google Sheets and conducted front-end manual testing with database and payload checks.

Atlanta, Georgia

• I designed and executed detailed project test cases and test plans to identify and address critical issues.• I conducted regression tests to verify new changes and prevent potential discrepancies. I compiled and delivered detailed test result reports to facilitate informed decision-making.• I revolutionized CFA supplier interactions by evaluating form functionality across both front-end and back-end components of the applications.• I developed and managed performance test runs and data to improve system stability and performance metrics. Managing the User Acceptance Testing (UAT) system, I resolved UAT defects in collaboration with the project manager.• I analyzed and verified user stories and requirements to enable actionable testing criteria. Acting as a liaison, I bridged communication gaps between teams, optimizing workflow and advancing project goals.

Roswell, Georgia

• I defined and enforced quality standards through the adoption of automated testing methods, ensuring consistent and reliable test results. Leveraging SOAPUI, I automated testing systems and streamlined QA processes.• I built and updated performance tests for the Global Advisor Application (GAA) to achieve optimal KPIs. Additionally, I conducted manual testing of ONSTAR products and the Global Advisor Application (GAA) for both client-facing and internal UIs.• I carried out Smoke, Mobile, UAT, Regression, and SIT Testing to verify system integrity and functionality across various stages and environments.

• I analyzed data to determine necessary actions during testing and provided suggestions on application builds.• I compiled data to produce status reports, tracking project progress and outcomes.• I assessed applications, including SAP and web-based systems, before release to resolve performance and functionality issues. Utilizing HP Application Lifecycle Management (ALM), I addressed document defects and mitigated issues within the development team.• I coordinated MER projects by conducting requirement reviews and designing test cases/scripts.• I executed System Integration Testing (SIT) and Regression Testing for globally deployed applications, such as GM's Global Warranty Management System (GWMS). • I integrated SAP Extended Warehouse Management into existing warehouse workflows and tested and validated functionalities of VISTEX and Customer Relationship Management (CRM) systems.

Greater Atlanta Area

• I deployed new processes for the Global Warranty Management System (GWMS), including applications and configurations, ensuring they were ready for live production.• I validated processes for Extended Warehouse Management (EWM) by conducting comprehensive System Integration Testing (SIT).• I designed and maintained SAP process documents for Extended Warehouse Management (EWM), which enhanced process reliability and efficiency.

• I pioneered as the first intern to develop advanced radiation therapy and cancer care software systems, taking charge of the complete lifecycle of the Installed Base Management system to ensure optimal functionality and performance.• I mastered Salesforce CRM to strengthen customer relationships and support informed decision-making.• I oversaw more than 50 customer-site assets, including devices, machines, and software, to enhance service quality and delivery.• I created over five detailed workflow charts using Microsoft Visio to streamline business operations and conducted workshops for offshore clients, establishing strong connections and providing valuable insights.

• Marketed Course Hero to students around campus.• Submitted documents/completes courses for Course Hero.• Managed a team of 10+ students in daily processes.• Contributed over 200 documents to Knowledge Drive.

Bachelor Of Business Administration - Bba, Information Systems With An Emphasis In Sap

Activities and Societies: Delta Sigma Pi, Sigma Alpha Pi, Women of Worth, FINESSE, Friends Of Girl Scouts (FOGS)

Dual Sciences, Art & Science

Activities and Societies: Student Government Association, Cheerleading, Step Team, Shop With A Spartan , Future Leaders of America (FLA)