Led an MRI optimization project, by developing a priority scheduling system for MRI orders.Validated data from Epic and Tableau to ensure accuracy, to reduce turnaround times and improve patient throughput efficiency.Contributed to hospital- and system- wide operations projects, by conducting dialysis tracers, developed a professional executive summary and created educational materials for new board members. Participated in various cross-departmental projects to support operational initiatives.Gained comprehensive healthcare exposure by shadowing various departments including clinical, administrative, and county hospital specific areas. Observed key meetings such as budget hearings, key performance indicator report outs, and length of stay improvement meetings.

Collaborated with team members to optimize workflow and enhance customer experiences. Resolved customer concerns with tact and professionalism, strengthening conflict resolution and problem-solving skills. Tracked and managed daily sales, demonstrating attention to detail and goal-orientated performance metrics.

Assisted with therapeutic activities: helped organize and facilitate recreational activities to promote cognitive, physical, and emotional well-being. Engaged clients in activities such as games. arts and crafts, and group outings. Managed medications: Administrating medications according to prescribed schedules and dosage instructions. Documented each administration to prevent overmedication and maintain accurate medication supply count. Reporting and Client Advocacy: empowering clients to participate in decision-making regarding their care and daily activities. Recording observations, and client progress by completing documentation.

Process Improvement: Assisted in the development and implementation of strategies to streamline healthcare operations, reduce costs, and enhance efficiency. Participating in process mapping, workflow analysis, and suggesting improvements. Inventory Management: Managing and monitoring inventory levels of medical supplies, environmental services equipment, and medical supplies. Assisting in inventory tracking, proper labeling, and maintaining appropriate par levels.

Delivered exceptional customer service in a fast-paced environment, developing effective communication and interpersonal skills with diverse clientele. Upsold menu items through active listening and personalized recommendations. Managed time effectively to ensure prompt service to multiple tables.

Utilized classroom management and teaching techniques to encourage participation and learning from grades Pre-K through 8th grade. Execute lesson plans and school curriculum by abiding classroom protocols

Increased sales by engagement of customers through product knowledge and selection. Promoted instore efficiency by performing all functions regarding receiving, stock, handling cash transactions, and creating attractive visual displays.Awarded “Teamwork” Brand Value Employee of May 2022

Providing Companionship: engaged in conversation and spent time with residents, offering emotional support

Supervision and Leadership: Overseeing pool operations, Providing support, guidance, and direction to ensure efficient and effective team performance Safety and Risk Management: Enforcing water safety protocols to minimize risks and prevent accidents. Conducting regular inspections of facilities and equipment while overseeing maintenance and repairs to ensure compliance with safety regulations.Patron Engagement: Ensuring a positive experience for pool patrons by addressing inquiries, resolving complaints, and maintaining a clean and welcoming environment. Building community relationships by coordinating special events and swim meets.