● Led all aspects of daily operations including bringing new consultants on board, coordinating with various streams for deliverables progress updates and handling ad hoc system requirements and troubleshooting access issues.● Streamlined business operations processes to handle project vendor liaison and contracts management.● Identified and implemented process improvement opportunities to streamline time sheet tracking and invoice generation and improved turn around time for revenue collections.

● Designed detailed processes for tagging websites and identified improvement scope to enhance end product quality.● Studied existing process model and created clear documentation of the quality assurance processes.● Improved the comprehensiveness of the product’s coverage by end-to-end research on search engine quality testing: crawling, indexing and rendering of website URLs.● Developed scripts (Python) for data extraction that helped reduce turnaround time by 15% and improved process efficiency.

● Played a key role in the project that developed enhancement features for GIC Real Estate’s new Portfolio Information & Analytics System that helps manage investments, monitor performance & anticipate trends.● Planned, developed and coordinated User Acceptance Testing (UAT) processes globally to ensure all functional requirements are tested as per specification including clear documentation of UAT test results.● Streamlined the process for uploading valuation data resulting in increased productivity and timesaving up to 30%.

● Developed and improved the design of electronic resources (eBooks, eJournals and audiobooks) homepage which improved library website traffic and improved library user experience.● Interacted with various client publishing houses and negotiated the terms of pricing and content as per user requirements.● Evaluated the electronic resources offered by publishers and analyzed feedback and usage statistics to generate reports that enabled management to utilize budget effectively.● Trained diverse managerial users and assisted the team to extensively research and analyze the market to launch the first mobile library in Kuwait.

● Implemented packet level inspection of the captured Internet data and developed options to alert or prevent transmission of data & provisions for real-time analysis and reporting.● Improved system features with the development of advanced search feature for data-centric analysis and behavioral analysis.● Designed and released the product module brochure for client reference and marketing.